Portillo's Grapevine

Name: Portillo's Grapevine
Address: 460 W State Hwy 114, Grapevine, Texas, USA
Telephone: +16828379001
Price range: $
Rating: 4.8

418 votes

#4 of 398 fast food in Grapevine

ClosedOpens at 10:30AM tomorrow

Updated today

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Pulled pork sandwich at Portillo's Grapevine

Take a break and try tasty chicago dog, onion strings and cheeseburgers. Most guests recommend trying good chocolate cakes, Italian cakes and lemon pie. It's a must while visiting this restaurant to order great chocolate shake, hot chocolate or juice.

Portillo's Grapevine with takeaway dishes is suitable for those visitors who like to have dinner on the go. The nice staff welcomes guests all year round. If you want to experience spectacular service, you should visit this place. From the guests' point of view, prices are attractive. The beautiful decor and calm atmosphere let clients feel relaxed here. Google users assigned the rating of 4.1 to this spot.

Frequently mentioned in reviews

the Colony

the crinkle fries

polish

dipped

ordered the Italian beef

onion rings

with sweet peppers

cake shake

the hype

croissant

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Ratings of Portillo's Grapevine

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(4.1/5)

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Visitors' reviews on Portillo's Grapevine

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Matthew Cook 2 months ago on Google

I just can't justify coming here anymore. Portillos is great but the service at this one is terrible. No matter who they put at the to-go counter, they just stand there on their phone and let the food get cold. I've been to this location about 40 times and for more than half of them, my food was ready 10 at least minutes before they put it out. The other half of the times, I knew better and after watching them ignore it for a few minutes, said "Hey, what's the name on that order back there?" Usually they have to check which several bags because multiple have piled up and they haven't even looked at them. If that's not enough, they are constantly missing items from your order. You ordered cheese fries? Sorry, just regular fries today, and by the way they're cold and soggy because they've been sitting on the counter for 20 minutes. Side of gravy? You get a side of nothing. I'd rather drive to another one than keep dealing with this.

Response from the owner 2 months ago

Hi Matthew, Thank you for reaching out. I'm truly sorry to hear about your experiences at our Grapevine location. Please reach out to us at portillos.com/contactus/ so we can make it right. Your feedback is invaluable, and we take it seriously as we strive to improve our service. We are committed to addressing these issues with our team to ensure that your future visits are more enjoyable. We appreciate your loyalty and hope to have the opportunity to serve you better in the future. Thank you, Portillo’s Guest Services

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Aaliyah Hicks 3 months ago on Google

My little brother, my mom and I are here having dinner for the first time and I am pleased . The burgers have a great taste and the fries were very tasty . I will definitely be back by myself !

Response from the owner 3 months ago

Hi Aaliyah Hicks, Thank you for reaching out. We're thrilled to hear that you and your family enjoyed your first visit with us! It's wonderful to know that the burgers and fries hit the spot. We look forward to welcoming you back for more delicious meals. Thank you, Portillo’s Guest Services

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Bob Kaplitz a year ago on Google

Knowing how busy Portillo's in Chicago and the Colony have been, we were amazed to come by at lunchtime today, Friday, to discover we were first in the drive through line. In fact, the only car in line. Perhaps it was just 11 a.m. The line at Portillo's in the Colony during its grand opening week took us at least an hour to wait through. Sounds crazy doesn't it? That's why the one in Grapevine should be a joy and a must if you want to get your food quickly. The beef sandwich and hot dog were delightfully tasty. The chocolate milkshake was also flavorful. The young lady taking our order was friendly and careful reviewed our order for accuracy. This was our second visit to Portillo's Grapevine. The first was several months ago just after it opened. We hope business picks up so more people have an opportunity to appreciate how good the beef and hot dogs are. If you get the beef sandwich, be sure to dip it into the juice which is a cross between au jus and gravy. They call it Italian beef gravy. Meal type: Lunch Food: 5 Service: 5 Atmosphere: 4

Response from the owner a year ago

Franks a lot for the BUN-tastic review! We relish the opportunity to serve you again soon! Please feel free to tell us more about your experience at www.portillos.com/contactus Thank you for reaching out to Portillo's! -Liz Guest Services

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+1 682-837-9001

Fast food, Salads, Vegetarian options

$$$$ Price range per person $10-$20

460 W State Hwy 114

Grapevine, Texas, USA

Address

460 W State Hwy 114, Grapevine, Texas, USA

Features

Takeaway Outdoor seating Сredit cards accepted Delivery Wi-Fi Wheelchair accessible

Opening hours

SundaySun	10:30AM-10:30PM
MondayMon	10:30AM-10:30PM
TuesdayTue	10:30AM-10:30PM
WednesdayWed	10:30AM-10:30PM
ThursdayThu	10:30AM-10:30PM
FridayFri	10:30AM-11PM
SaturdaySat	10:30AM-11PM