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Response from the owner
2 months ago
Hi Brett, Thank you for taking the time to share such thoughtful and detailed feedback. I’m genuinely sorry that your experience fell so far short of what we want it to be. The comments about the salt levels in your meal are especially concerning. There is no excuse for a dish to be so heavily seasoned that you’re unable to enjoy it or even finish it, and your feedback about the vegetables and swordfish is something we will absolutely be addressing with our kitchen team. Your partner’s dish being overly salty as well makes it clear that we need to take a closer look at what happened that evening. I’m also sorry that the restaurant itself didn’t feel welcoming, intentional, or reflective of the experience we’re trying to create. Your comments about the lighting, music, TVs, and overall atmosphere are valuable, and I appreciate you pointing out that it felt generic rather than thoughtfully curated. We want every part of the experience—from the food to the environment—to feel purposeful. Most importantly, I’m glad to hear that our staff treated you kindly. I would really appreciate the opportunity to make this right and learn a little more about your visit. Please reach out to me directly at hello@alpinerestaurantgroup.com so we can connect and find a way to rectify your experience. Thank you again for the honest feedback.