Potbelly

Name: Potbelly
Address: 228 W Miller St, Springfield, Illinois, USA
Telephone: +12179702825
Price range: $
Rating: 2.1

53 votes

#98 of 392 fast food in Springfield

ClosedOpens at 8AM

Updated 3 months ago

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Good meat sandwiches, bacon and chicken might be what you need. A lot of guests point out that waiters offer nicely cooked biscuits here. The staff is knowledgeable that's what makes this fast food so good. Spectacular service is something that people note in their reviews. But Potbelly has been rated below average by Google.

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great service lunch

sandwiches meat sandwich meat poultry pork chicken soup bacon

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Ratings of Potbelly

Google

(3.6/5)

Visitors' reviews on Potbelly

/ 42

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JessieJ 6 months ago on Google

Over priced and over rated. Today was my first time ever ordering. I felt rushed being asked what we wanted by a worker that seemed like she didn’t want to be there. My daughter and I ordered the skinny italian and skinny prime rib, two Oreo shakes, two chips, two pickles, two cookies and one broccoli and cheddar soup. The total was $54!!. If I had ordered it online, the total would have been $49 so I’m confused on where the extra charge came from because they did not give me a receipt. The prime rib definitely could have been more seasoned but wasn’t too bad. The soup wasn’t hot, very bland and I watched the lady POUR IT FROM A BAG into the pan they keep it in. That itself almost made me walk out and not get anything but I had already ordered it all. The milkshakes should have had a lot more cookie taste to them for almost $6 each. There were about 4-5 workers. The tables were dirty so we got a bag for all of it and left. Will not be ordering there again. I’d really like to know why I was charged more than what it said it was supposed to be when I looked it up online. Price per person: $20–30 Food: 3 Service: 3 Atmosphere: 3

Response from the owner 5 months ago

Hi JessieJ, Thank you for sharing your thoughts with us! It sounds like your experience didn't quite live up to what we aim for, and we genuinely value your feedback. We want to ensure that any issues related to your order are addressed, so please fill out this form https://go.momos.com/ypCS8 and our team will be in contact as soon as we can. We look forward to improving and hope to see you soon at your neighborhood shop!

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Tracy Bohen 8 months ago on Google

I stopped in at this location today on my way home from out of town. Met the new G.M. jeff he was very knowledgeable about the menu and extremely friendly. I'm a Manager myself and any team would be lucky to have him food was exceptional and would love to see some of this in Missouri Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

Response from the owner 8 months ago

Hi Tracy, Thank you so much for your review and for taking the time to share your experience! We work hard at Potbelly to meet expectations like yours and are happy to hear we hit the mark. We look forward to seeing you again soon!

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Mrs. Phillips 2 years ago on Google

I really was excited when a potbelly opened here. Let's just say online ordering is a big NO NO. I've never had issues when I come in & order. But you get the deals if ordering online to only come in & food is not prepared correctly. But they did remake my sandwich. Food: 4 Service: 3 Atmosphere: 3

Response from the owner 2 years ago

Hi Dominique,We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at customerservice@potbelly.com.

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+1 217-970-2825

Fast food, Salads, Sandwiches

$$$$ Price range per person $10-$20

228 W Miller St

Springfield, Illinois, USA

Address

228 W Miller St, Springfield, Illinois, USA

Features

Сredit cards accepted Delivery Takeaway No booking Wheelchair accessible Outdoor seating

Opening hours