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Response from the owner
3 months ago
Hi Nic, Thank you for your review and for your kind words about our store, service and food. We’re really pleased you enjoyed those aspects of your experience, but we’re genuinely sorry to hear about the hair you found. We completely understand how disappointing that would be and why it put you off your meal. This isn’t the standard we strive for, and we’d like the opportunity to investigate what happened with our kitchen team. If you’re happy to do so, could you please email us at charlestown@eatrascal.com.au with the date and approximate time of your order? We appreciate you bringing this to our attention and hope you’ll give us the chance to make things right.