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Response from the owner
a month ago
Thank you for your time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We do want to clarify a few things regarding your visit. Before you order vegetarian pho, our server explained the dish and what to expect from it. You still chose to order it and when you later mentioned that you didn’t enjoy it, our server offered to replace it with another dish. Unfortunately you declined the offer. We’re also glad to hear that you enjoyed the spring rolls. Your two friends also finished and enjoyed their meals so we understand that everyone can have different tastes and preferences. We always try our best to listen to our guests and make things right when something isn’t to their liking. We’re sorry we weren’t able to make your particular experience a positive one , and we appreciate your feedback as it helps us to continue to improve.