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Response from the owner
3 months ago
Hi! Thank you for your feedback, and we sincerely apologize for the inconvenience caused. On that evening, a new team member was undergoing training at the station, and around midnight both the training activities and the manual fuel price update procedures at the pumps were taking place. We regret that you were not informed about the additional waiting time and assure you that this was an isolated incident. Our station staff will be retrained to ensure timely communication with customers in similar situations and to prevent such occurrences in the future. We wish a good day!
