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Response from the owner
5 months ago
Hi Dave, thank you for your feedback. We’re sorry to hear you were disappointed with your Mother’s Day visit. To clarify, the café was fully seated and extremely busy when your group arrived. Our team advised before ordering that food would take approximately 45 minutes or more, and your group still chose to stay. Our records and team’s recollection also indicate that after ordering at around 10:56am, your group left the café for a period of time. The meals were prepared while you were away, and as your group had not returned, our team kept the food warm until you came back at around 12:15pm. Your drinks were served within around 10 minutes, and complimentary house-made cookies were provided as a gesture of goodwill. The Uber Eats drivers mentioned in your review were unrelated to your dine-in meals. The number stated does not match our records, and delivery platform orders are managed separately from dine-in orders. We understand long waits are frustrating, but it is important to acknowledge that the wait was communicated before ordering and that the food was prepared while your group was away. We’re sorry the experience did not meet your expectations and will continue improving how we manage peak service periods.
