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Response from the owner
5 months ago
Thank you very much for staying at Hotel Strata Naha. We are deeply sorry for the inconvenience and discomfort you experienced regarding the service provided by our check-in staff upon your arrival. Regarding check-in times, we guide guests to their rooms only after we have prepared to accommodate as many guests as possible, in order to minimize variations in waiting times caused by the preparation of each room. We will share your feedback internally and strive to assess the current situation and improve our operations. Our entire staff is committed to working hard every day to ensure we continue to provide a comfortable environment for our guests. Once again, we sincerely thank you for your review and valuable feedback. HOTEL STRATA NAHA Front Desk