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Response from the owner
3 months ago
Dear John, Thank You for taking the time to share Your feedback. We are truly sorry to learn that Your visit left You with such a negative impression. Serving guests exactly what they order and responding to any concerns with courtesy and professionalism are principles we take very seriously. We sincerely apologize if our response did not meet Your expectations. We would also like to assure You that it is never our practice to dismiss a guest's concern or insist that they are mistaken. Whenever a misunderstanding occurs, our priority is always to resolve the situation in the guest's best interest. We would also kindly ask You to consider that the presentation or serving style of certain beverages may differ from what You have experienced elsewhere. Your feedback has been shared with our team and will be carefully reviewed as part of our ongoing efforts to improve our service. We would appreciate it if You could contact us at crm@yeremyanprojects.com so that we can look into the circumstances in more detail. We hope to have the opportunity to restore Your confidence in us in the future. Kind Regards․
