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Response from the owner
a month ago
Thank you for your feedback. We're pleased to hear you enjoyed your overall stay at Sentinel, but we're sorry that aspects of your guest room did not meet expectations. We apologize for the concerns you experienced regarding the room condition and odor. Providing a comfortable, well-maintained environment is extremely important to us, and we'll be sure to share your comments with our engineering and housekeeping teams for follow-up and review. As one of Portland's most historic hotels, Sentinel combines timeless character with modern comforts, and we continuously invest in maintaining the property while preserving the unique charm that makes the hotel special. We appreciate you bringing these concerns to our attention and hope you'll consider staying with Sentinel again. Please feel free to contact the hotel directly if you'd like to discuss your experience further. We'd welcome the opportunity to learn more and make things right.