Serve Coffee

Thank you for your review, and for visiting us again. We’re really pleased to hear you enjoyed your first visit during the week and that the food was good, which is why this was disappointing to read. Father’s Day is one of the busiest days of the year for us, and we were fully booked inside all day. Because of that, we made the decision to offer outdoor tables a much smaller menu of coffees, drinks and simple sandwiches, which was what our kitchen could comfortably manage on top of a full restaurant service. We absolutely understand that this won’t have suited everyone, particularly if there were limited options for your dietary requirements, and we’re sorry for that. To be clear, we didn’t have to offer any food outside at all on an already fully booked day, but we wanted to try and accommodate walk-ins and save people making a wasted trip. Many guests were grateful for that option, but we do appreciate it didn’t work for you on this occasion. We’re a small family-run business, and while our team work incredibly hard, days like Father’s Day do put everyone under pressure. That’s not an excuse, but some delays were unfortunately unavoidable, and we’re sorry the service felt stretched and not up to the standard you’d experienced with us previously. We can only assume your first visit might have been the five-star one, so it’s a shame this one didn’t reflect the better side of what we do. We appreciate the feedback, and we’ll take it on board as we continue to grow.