Shake Shack

Name: Shake Shack
Address: 2400 Aviation Dr, Dallas, Texas, USA
Telephone: +19729733112
Price range: $$
Rating: 4.9

1569 votes

#55 of 4136 fast food in Dallas

#9 of 398 fast food in Grapevine

ClosedOpens at 11AM

Updated 11 days ago

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Shake Shack’s burgers will suit a variety of tastes

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Taste one of the burgers served at Shake Shack

Shake Shack serves a plethora of options for burger lovers

Serving tasty crispy chicken sandwiches, bacon and double burgers is the feature of this fast food. Try good chocolate burgers. Delicious beer will make your meal better and you'll certainly come back. Drink great chocolate shake, it's a must while visiting Shake Shack.

At this place, you can order food as a takeaway. Many people point out that the staff is efficient at this place. Terrific service is a strong point that plays a great role for the success of this spot. Here you will pay low prices. This fast food is famous for its nice atmosphere. Shake Shack is rated on Google 4 by its clients.

Frequently mentioned in reviews

food court

dine inPrice per person

burger and Fries

the chicken sandwich

5Meal type

burgers meat bacon pork cheeseburgers

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Ratings of Shake Shack

Zomato

Not rated yet

Foursquare

(5.9/10)

Google

(4/5)

1400

Trip

(3.7/5)

Visitors' reviews on Shake Shack

/ 532

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Felix Moreno 5 months ago on Google

Food was very good. Self check-in menu wasn't straight forward. The chocolate shake was good, but kinda dark chocolate. Plenty of seating. Price per person: $20–30 Food: 5 Service: 4 Atmosphere: 4

Response from the owner 5 months ago

Thanks for your feedback, Felix! We're glad you enjoyed the food and the shake. We appreciate your thoughts on the self check-in menu and will work on making it more user-friendly. Hope to see you back for more tasty treats!

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Liliana Del Hoyo 6 months ago on Google

I was told my order would take 5 minutes, yet every customer behind me was served while I was ignored. I was already running late for a flight that was actively boarding, so I asked for a refund multiple times and was dismissed each time. The only response I received was “it’s coming,” while the staff member continued cleaning the counter. When I explained my flight was boarding, there was no urgency or acknowledgment. After asking again for a refund, I was told “it’s right there,” though nothing was produced. The employee then ran to the back and returned saying the burger had cheese on it, despite my order clearly being no cheese. I asked for a refund again. While a fifth customer was being helped, I asked once more, and instead of addressing my request, I was handed a wrong burger yet again. At that point, I said, “Thank you for ignoring my request, I don’t want anything anymore,” returned the bag, and walked away. I had just spent over an hour sitting on the tarmac and then ran through the airport to make a connecting flight from an international trip. While that situation isn’t the staff’s responsibility, basic communication and customer service absolutely are. Something as simple as a meal could have turned my evening around. Instead, I lost both my time and my money. For context, I hadn’t eaten before my 5-hour flight because first class normally includes a meal, this flight did not. That burger would have been my first meal of the day. The food smelled amazing. Unfortunately, the lack of accountability, communication, and basic customer service completely ruined the experience. This location needs better-trained staff who can handle simple requests and difficult conversations. Shake Shack has always been a favorite of mine; sadly, this experience changed that. Price per person: $20–30 Service: 1 Atmosphere: 1

Response from the owner 6 months ago

We’re truly sorry to hear about your experience, Liliana. Your feedback highlights areas we need to improve, especially regarding communication and customer service. We appreciate your loyalty to Shake Shack and will work diligently to ensure this doesn’t happen again. Please email us at abokolongo@cintl.com the next time you visit DFW airport. All guests are valuable to us and we want to make sure to serve you better on your next visit. Thank you for sharing your thoughts with us.

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Scott Turner 6 months ago on Google

Stephen was amazing - great service & awesome attitude. Food: 5 Service: 5 Atmosphere: 5 Service: Dine in Meal type: Dinner Price per person: $10–20

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+1 972-973-3112

Fast food, American, Vegetarian options

$$$$ Price range per person $10-$20

2400 Aviation Dr

Dallas, Texas, USA

Address

2400 Aviation Dr, Dallas, Texas, USA

Features

Wheelchair accessible Сredit cards accepted Delivery Takeaway TV

Opening hours

SundaySun	11AM-5PM
MondayMon	11AM-7PM
TuesdayTue	11AM-7PM
WednesdayWed	11AM-7PM
ThursdayThu	11AM-7PM
FridayFri	11AM-7PM
SaturdaySat	11AM-5PM

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@shakeshack

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Shake Shack

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