Shell

Name: Shell
Address: Hebewerkstraße 25, Castrop-Rauxel, North Rhine-Westphalia, Germany
Telephone: +492367401
Price range: $$
Rating: 1.5

226 votes

#8 of 58 coffeehouses in Castrop-Rauxel

Open now Open 24 hours

Updated 1 month ago

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The staff is said to be pleasant here. Cool service is something that visitors highlight in their comments. You are to be pleasantly impressed with fair prices at Shell. But this place hasn't gained a high rating from Google users.

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great service

sandwiches muffins croissants brezeln coffee latte macchiato beer latte lager

Ratings of Shell

Google

(3.8/5)

226

Visitors' reviews on Shell

/ 119

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Pułeeek a month ago on Google

Very nice lady on a night shift, speaks English just enough to understand each other. There's plenty of stations so you don't have to wait and the fuel is also pretty cheap. Totally recommend!

Response from the owner a month ago

Vielen Dank für die positive Sterne-Bewertung. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Shell Deutschland Team

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Zhang Bo a year ago on Google

Spacious and well-organized gas station with plenty of fueling spots, so there’s usually no need to wait. Fuel prices were reasonable at the time of our visit, which is always appreciated. There’s a small convenience store where you can grab the basics or a quick snack. One big plus: the toilets are free to use – which is not always the case. However, they definitely could use more frequent cleaning. Overall a convenient stop, but with a bit more attention to hygiene it could be even better.

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Daria Glodowska 3 years ago on Google

AVOID!!!! The rudest staff I have ever encountered! As it was after 11pm payment was at the night counter - no problem for me. But their card machines were not working! In total I have tried 3 different cards & 3 different terminals. Contactless, pin & chip & swipe - nothing worked. The woman on shift kept shouting at me and when I said the terminals are broken she started saying what I understood to “speak in German”. She asked for cash, when I asked where is a cash machine even more shouting and she put her head down on the counter and covered her face with her hands. There were 2 people outside and this whole situation has humiliated me. Eventually she told me to come inside and again made a fuss. One of the men from outside followed in as well - she continued to serve him and talked to him & laughed about me (I’ve heard her say something about English). All she did was hand me a third card reader. I have used my card no problem on it (showing the other 2 readers were faulty) and then had to wait for the receipt until she finishes her little chat with the other customer. Avoid this petrol station at all cost. Worst Shell experience. Could not find a cash machine anywhere Toilets locked (maybe I could have asked for a key, but not when the staff makes you feel unwelcome & uncomfortable).

Response from the owner 3 years ago

Dear Daria, we’re really sorry to hear this. Please be assured that we’ve taken your comment seriously and it’s been shared with the relevant team. Yours sincerely Shell Team Germany.

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+49 2367 401

€€€€ Price range per person €9 - €22

Hebewerkstraße 25

Castrop-Rauxel, North Rhine-Westphalia, Germany

Address

Hebewerkstraße 25, Castrop-Rauxel, North Rhine-Westphalia, Germany

Features

Сredit cards accepted Not wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours