Shell

Name: Shell
Address: 30107 Antelope Rd, Menifee, California, USA
Telephone: +19516790662
Price range: $$
Rating: 2.8

92 votes

#83 of 174 restaurants in Menifee

Open now Open 24 hours

Updated 2 months ago

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It's a pity, the staff is courteous as most guests mention. Based on the visitors' opinions, Shell is famous for its disappointing service. Tasty food at fair prices are provided here. But google users haven't given this place a high rating.

Frequently mentioned in reviews

great service friendly staff great location

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Ratings of Shell

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(3.4/5)

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Visitors' reviews on Shell

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Felix Montano 9 months ago on Google

This was the first and last time I will visit this 7-Eleven. I waited over five minutes without the employee acknowledging me—not even to ask me to wait. Instead, he started counting cash inventory, including coins, which took several more minutes. I waited until he finally finished and acknowledged me, I asked if the tire air machine could be turned on, and he responded that it was not working, but this could have been communicated earlier. At a minimum, customers should be acknowledged and informed that someone will be with them shortly. This employee needs additional training in basic customer service and etiquette. His name on the name tag is Anuj.

Response from the owner 8 months ago

Hi,Felix Montano.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Ryan Villalobos 9 months ago on Google

Service here has gone down like crazy since the new ownership. Every single new employee barely speaks English and half the time ignores you while they are on their phones. I had to argue with one of the guys for about 20 minutes because he gave me the wrong change, and it felt impossible because I don't think he even understood what I was saying. Before the new ownership, customer service was polite, smiles, and friendly interaction, but now it's the complete opposite. Such a shame. This used to be my favorite gas stop, but after the way I was treated today when getting gas, I decided from now on, I am just going to go to the Chevron across the street.

Response from the owner 9 months ago

Hi,Ryan Villalobos.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Rachel Kuria a year ago on Google

I’ve been coming to this Shell for almost 6 years, I live nearby. It always had pleasant, helpful staff. Now with the new team, I feel rushed when at the counter; I also have to use more than one screen to enter my Shell rewards info and make payment. Today (my 3 rd visit since the new team) there was an African American customer at the counter, another one 2nd in line and I was 3rd. They were processed in a rush at the same counter. When it was my turn at the counter, the guy behind me (Caucasian) was rushed to the other counter by the same attendant and started being processed as they laughed and chatted. The attendant eventually swung back to me to collect payment. No receipt was offered. I only popped in today as I did not feel like driving to Costco. But, Chevron across Newport will do just fine in future even though they are more expensive. Their premises are cleaner & newer too.

Response from the owner a year ago

Hi,Rachel Kuria.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: support.shell.us. Thank you! – Shell Solutions Center

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All reviews

+1 951-679-0662

$$$$ Price range per person $10-$25

30107 Antelope Rd

Menifee, California, USA

Address

30107 Antelope Rd, Menifee, California, USA

Features

Сredit cards accepted Wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours