Shell

Name: Shell
Address: 10805 TX-99, Richmond, Texas, USA
Telephone: +13462026925
Rating: 0.1

#43 of 143 cafes in Richmond

#91 of 377 cafes in Sugar Land

7 more branches in Richmond

Open now 6AM - 12AM

Updated 1 month ago

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See with your own eyes that the service is fine. Prices here are reported to be adequate. But google users rated Shell and it didn't receive a high rating.

Frequently mentioned in reviews

great location great service

tapai self-service causa sausages hot dogs wine beer

Ratings of Shell

Google

(3.9/5)

104

Visitors' reviews on Shell

/ 48

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J B 5 months ago on Google

I am writing to report an incident that occurred on May 1st at your gas station. The clerk on duty, a blonde woman, was selectively choosing who to ID when purchasing beer. I understand that checking ID is a legal requirement, and I have no issue with being asked for identification. However, I personally witnessed her complete a sale for another customer without asking for ID. When I asked her why, she stated, “He’s a regular, you’re not,” and then told me to leave before she called the police. I remained respectful throughout the interaction and made that clear before asking my question. My concern was simply about fairness and consistency in enforcing the rules. Her response was not only dismissive but also unprofessional and escalated unnecessarily. Additionally, I had intended to purchase a hot chocolate but left it behind due to how I was treated. The overall experience was uncomfortable, and her behavior came across as discriminatory and inappropriate for someone in a customer service role. She also threatened to call the police simply because I asked why the policy was not being applied equally to all customers. I believe all customers should be treated with the same level of respect and that policies should be enforced consistently. I hope this matter is addressed appropriately.

Response from the owner 5 months ago

Hi,J B.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Linda Okoye 5 months ago on Google

Customer service here sucks pretty consistently every time. Multiple pumps or card readers will have issues and staff does not care nor try to fix them or put up signs so customers are aware when it is brought to their attention.

Response from the owner 5 months ago

Hi,Linda Okoye.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Yaseen Iqbal a year ago on Google

I have been there regularly. I say, it's a fantastic Shell gas station and the store. Good service at the counter, clean, lot of stuffs I find it in the store, and the prices are reasonable. Highly recommended to stop there. Thank you.

Response from the owner a year ago

Thank you for this feedback! We are glad that you enjoyed your visit! Have any other questions and/or concerns? You can reach us through our support page at https://support.shell.us/hc/en-us. Thank you for choosing Shell! - Shell Solution Center

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+1 346-202-6925

10805 TX-99

Richmond, Texas, USA

Address

10805 TX-99, Richmond, Texas, USA

7 more branches in Richmond

Features

Not wheelchair accessible

Opening hours