Shell

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Updated 29 days ago

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Eating at Shell with a pleasant view of J&R Vintage Auto Museum will be a positive experience for clients. But visitors rate this place below average on Google.

Ratings of Shell

Google

(3.2/5)

Visitors' reviews on Shell

/ 49

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Scott Hofmann a month ago on Google

Stopped in for fuel on my way to work. Half of the pumps are marked out of service. The pumps that were available were running extremely slow. Since being bought by Shell this station does not seem to be maintained.

Response from the owner a month ago

Hi,Scott Hofmann.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience when using our Shell Station's forecourt and amenities. Your feedback matters a lot to us. Please contact us by visiting our Help and Support Page via this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Nate p 4 months ago on Google

Over the years that I've come here, I've put up with a lot. For an example, two weeks ago, I spent 2 minutes pumping 40 cents worth of gas as it was literally that slow - only to drive to a different gas station that actually had their pumps working at a normal pace. During my visits here, I've put up with things such as early closures due to lack of coverage (5-6 PM), at least 2 gas pumps out of order at all times, and beer and other items never being in stock. For me, the people that worked here made it worth it - they were really chill people, the kind of people where you make it your regular spot. The kind of place where you get your nightly beer. I don't know what happened recently, but it seems as though that this has changed with their newest hire. Every person deserves courtesy and respect. And until this company remembers that it starts and ends with hiring good people for such an overpriced gas station, I won't be back. I implore you not to go here, but if you do, don't eat their "freshly" cooked food.

Response from the owner 4 months ago

Hi,Nate p.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience when using our Shell Station's forecourt and amenities. Your feedback matters a lot to us. Please contact us by visiting our Help and Support Page via this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Sarah Papadopoulos 7 months ago on Google

Our vehicle was damaged by the automatic car wash, which removed paint down to the metal along the entire driver's side of the car. The damage occurred during a normal wash cycle with no prior damage to the vehicle. We immediately returned to the station, the manager Shannon, was extremely uncooperative, arguementative, and unprofessional. She refused to provide their insurance information, would not identify the owner/operator of the station, and did not assist us in filing a claim (until her boss told her she had to and had us come back to do so). We were told she would "pass along our informtation", but no follow-up occurred. Since then, we have contacted Shell Customer Service multiple times over the course of weeks/months, recieved multiple case numbers, and we were repeatedly told the issue would be escalated to the wholesaler/owner. Deadlines were missed, and no one from the owner or wholesaler has contacted us to resolve the damage. At no point has any one taken responsibility or provided a clear path to resolution. We are still left with significant vehicle damage and no assistance from the station or its owner. We were told by employees that this same thing happened to another person's car a few weeks prior to our incident. They admitted they've been having issues with this car wash recently, yet it was still open for us to go through. We are posting this review to warn others and to document the lack of accountability and customer support we've experienced. We would prefer to resolve this directly and professionally, but so far that has not been possible.

Response from the owner 7 months ago

Hi,Sarah Papadopoulos.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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+1 505-771-9226

$$$$ Price range per person $10-$25

7801 Carr Way NE

Rio Rancho, New Mexico, USA

Address

7801 Carr Way NE, Rio Rancho, New Mexico, USA

Features

Сredit cards accepted Not wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours