Shell

98 votes

8 more branches in Sugar Land

ClosedOpens at 6AM tomorrow

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The only thing that disappoints when you visit Shell is unprofessional employees. Based on the guests' opinions, this place is famous for its disappointing service. Tasty meals at fair prices are provided here. But this spot has been rated below average by Google.

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Ratings of Shell

Google

(3.6/5)

Visitors' reviews on Shell

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haimerej nosirrom 4 months ago on Google

I got some gas however the attendant was super hateful and would not allow our kids to use the restroom. We asked for the key and he completely refused us to use it. This is unacceptable! Then had the audacity to mean mug us until we pulled out of there. Terrible service. Would not recommend.

Response from the owner 4 months ago

Hi,haimerej nosirrom.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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mohamed najeh 8 months ago on Google

I’m leaving this review to share a very serious concern based on my recent experience. I discovered an unauthorized $11,000 charge from O’Rourke Petroleum (223 McCarty St, Houston, TX 77029) on my credit card. This was not a transaction I made, and it did not occur from me pumping gas at the station. What’s especially troubling is that this card is strictly designated for fuel purchases only, and this is the primary station where I use it. I don’t use this card online or at other retail locations. Because of that, it strongly suggests — at least in my view — that my card information may have been compromised in connection with using it here. Whether that involves internal mishandling, security failures, or employee access, something clearly went wrong for a commercial-level petroleum charge of this size to occur. I’ve already filed a fraud dispute with my card issuer and am pursuing the matter further. I would advise other customers to monitor their statements closely and take precautions when using cards at this location. Unfortunately, this experience has completely shaken my trust

Response from the owner 8 months ago

Hi,mohamed najeh.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience when using our Shell Station's forecourt and amenities. Your feedback matters a lot to us. Please contact us by visiting our Help and Support Page via this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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