Shell

Name: Shell
Address: 999 Durham Rd #101, Wake Forest, North Carolina, USA
Telephone: +19192631009
Price range: $$
Rating: 1.7

14 votes

#7 of 33 cafeterias in Wake Forest

Open now Open 24 hours

Updated 3 months ago

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Louise Brown 11 months ago on Google

Used this gas station for the first time yesterday morning around 11:41am went inside and told the man how much and which pump so I got outside to pump and it stopped at a certain price no problem!!! But my problem is they never refund me the extra that wasn’t use to my card which is $11 and the lady had the nerve to get smart because I didn’t get what was owed to me then she printed out a receipt but the last for digits of the card that was used was not mines and I even showed her the last 4 digits of the card I used and she still insisted that that was mines I will never ever go back to get gas at that place ever again and she was very very rude and I never had any problems at any other gas station it was that I was running low and needed it right away

Response from the owner 10 months ago

Hi,Louise Brown.Thank you for reaching out to us! We are sorry to hear that you had an unsatisfactory experience with a Shell Station employee. Your feedback matters a lot to us. Please contact Shell Solutions Center by visiting this website: shell.us/help-and-support. Thank you! – Shell Solutions Center

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Bob Wicklund a year ago on Google

How can it be ok to refuse payment on a small lottery ticket prize. I can see $100 or $500 winner being a problem in some cases but this guy refused ANY ticket prize awards, even a $10 winner. He was ok to blackmail me into trading in for new tickets though. Just seems shady to me.

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Jamarian Monroe 2 years ago on Google

The Rose Mart/Shell on 999 Durham Rd #101, Wake Forest is not a safe place! On the morning of August 1, 2024, my wife and mother of two got a flat tire. She slowly and carefully pulled into the back of the parking lot. Shortly afterward, she was harassed and had the cops called on her by the owners. She called roadside assistance when she was forced to pull off the road. She walked into the store and informed the workers that she had a flat tire, and they said they understood. She also went to the nearby food truck and apologized if she was in the way. When the owner arrived, he approached the car aggressively. She explained that she couldn't move the car because the tire was completely flat and resting on the rim. To move the car would cause significant damage. The owner angrily expressed that she needed to move because it was his property, and she was in his parking spot. He then parked his vehicle perpendicular to hers, blocking her in. At no point did this man offer to help a stranded woman. Instead, he yelled and cursed at my wife and then threatened to call the police…and he did. My wife, stranded in a parking lot, watched as two officers approached her car as if she had committed a criminal act. As a black woman, you can imagine the anxiety and fear that rushed through her body. She thought about our children, she thought about me, and all of this because of her disabled vehicle. The officers who arrived on the scene were very gracious and understanding. They explained to the owner that she could not move the car and that he would need to wait for her roadside assistance. He then began to yell at the officers to no avail. After several hours, AAA failed to produce a tow truck. There was no phone call, no way to report that her environment was hostile. Then, the owner's wife repeatedly asked why she had not moved the car. She was harassed repeatedly. After being stranded for seven hours without any help from AAA, she contacted a private towing company that provided a driver in less than two hours. Raleigh Towing & Recovery saved the day. It is very out of character for me to come to Facebook with a complaint or a story to share. Still, I never want another woman, another mother, or another person to experience the anguish my wife experienced. I will never patronize this store, and I hope you choose wisely. A special thank you to the outstanding Wake Forest police officers who helped diffuse the situation, Raleigh Towing & Recovery for saving the day, the kind strangers who offered help, and the wonderful folks at the food truck who offered food and support.

Response from the owner 2 years ago

We take your concerns seriously and we apologize for the inconvenience this has caused you. Should you need further assistance please reach out to our Shell Customer Care at this link: https://www.shell.us/about-us/contact-shell/service-station-feedback.html - Shell Customer Care

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+1 919-263-1009

$$$$ Price range per person $10-$25

999 Durham Rd #101

Wake Forest, North Carolina, USA

Address

999 Durham Rd #101, Wake Forest, North Carolina, USA

Features

Сredit cards accepted Not wheelchair accessible

Opening hours

SundaySun	Open 24 hours
MondayMon	Open 24 hours
TuesdayTue	Open 24 hours
WednesdayWed	Open 24 hours
ThursdayThu	Open 24 hours
FridayFri	Open 24 hours
SaturdaySat	Open 24 hours