Side House Cafe

Hi Noor Afiqah, Thank you for visiting Side House Cafe and for taking the time to share your feedback with us. We’re glad to hear that you enjoyed the cozy atmosphere and that our team provided friendly and attentive service. Your kind words about our staff mean a lot to us and will certainly be shared with the team. We also appreciate your honest feedback regarding the portion size and pricing. We continuously review our menu offerings to ensure the best balance between quality, portion, and value, and your comments will be taken into consideration as part of our improvement efforts. Thank you again for your support. We hope to welcome you back to Side House Cafe soon and provide an even better experience on your next visit. Warm regards, Side House Cafe

Hi travel local., Thank you for taking the time to share your review and for rating us 4 stars. We’re delighted to hear that you enjoyed our food, found our cafe clean, and experienced fast service during your visit. Your positive feedback means a lot to our team and motivates us to continue providing the best experience possible. We also appreciate your rating for the atmosphere and will continue working on improving our dining environment to make it even more comfortable and enjoyable for our guests. Thank you once again for your support. We look forward to welcoming you back to Side House Cafe soon. Warm regards, Side House Cafe

Dear Sir/Madam, Thank you for taking the time to share your detailed feedback regarding your visit on 23 March 2026. We sincerely apologize for the experience you had, as it clearly did not meet the standards we aim to uphold. Firstly, we regret the issue with the table system upon your arrival. This reflects a lapse in our internal coordination, and it should not have caused you inconvenience just to begin ordering. We are currently reviewing our system and team procedures to ensure smoother operations moving forward. We are especially sorry for the situation where you were asked to move tables while already dining. This should never have happened in that manner. While there was a large group reservation, it was our responsibility to manage seating arrangements properly from the start and communicate clearly beforehand. We acknowledge that this was poorly handled. Regarding the delay and inaccuracy of your ramen order, we sincerely apologize. The resolution provided was inadequate, and we understand your frustration. We will be reinforcing stricter quality control in both food preparation and how our team handles customer feedback to ensure proper and respectful resolution. We are also deeply concerned about your feedback on our staff’s tone and behavior. Please be assured that this does not reflect the level of professionalism we expect. We will be addressing this seriously with our team and implementing further customer service training to improve communication, especially in challenging situations. We truly regret that your experience ended on such an uncomfortable note, and we take full responsibility for the shortcomings highlighted. Your feedback is invaluable to us, and we are committed to making the necessary improvements. Thank you once again for bringing this to our attention. We sincerely hope to have the opportunity to serve you better in the future. Yours sincerely, Sidehouse Cafe Management