Sizl

Hi Alex, Thank you for taking the time to share your experience, and we’re sorry that it turned out to be such a negative one. At the moment, we don’t handle deliveries ourselves — we rely on third-party couriers through partners like Uber Eats, DoorDash, and occasionally Grubhub. We weren’t able to locate your order under your name in the past few days, so if you could share the delivery address or more details, that would help us better understand what happened. We’re sorry to hear about the communication issues with the driver. Unfortunately, these are not our in-house couriers. If you could email us at help@sizl.com with the date of your order, the platform you used, and your phone number, we will make sure to report and block the courier who handled your delivery to prevent this from happening again. From what you described, it sounds like the order was delayed significantly during delivery, which likely caused the food to arrive cold. While we do everything we can on our end to prepare orders quickly, we unfortunately don’t have control over third-party delivery logistics. That said, we are actively working to improve this and have recently switched to Uber Direct couriers, as they’ve been the most reliable so far. Regarding communication — we do have a direct support phone line and are always available to resolve issues in real time, but it seems we didn’t receive a call in this case. In any case, we’re happy to offer a refund for this experience. Please reach out to us at help@sizl.com with the details mentioned above so we can take care of it. Best regards, Sizl Team