S
Response from the owner
7 months ago
Betsy, thank you for choosing to order Skyline Chili and for taking the time to leave us a review. Although this is not the rating we enjoy seeing and typically get, it allows us to see where we need to improve. I would not have been happy either if the cheese was omitted from my order; the cheese completes our chili experience. I was also disappointed in how our employee handled your concern. Every customer satisfaction, every visit, is what we strive for and we let you down. We know that you are a loyal customer, truly appreciate you, and want to make it up to you. Please visit our location and speak with our General Manager so we can show our appreciation and know that your comments will be used to further train our staff. Thanks, again, Betsy.