Smoothie King

Name: Smoothie King
Address: 3921 S General Bruce Dr, Temple, Texas, USA
Telephone: +12543142202
Price range: $$
Rating: 4.8

377 votes

#9 of 281 fast food in Temple

ClosedOpens at 7AM

Updated 2 months ago

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Smoothie King is distinguished by drink and food

From the guests' point of view, yogurt is perfectly cooked here. Guests visit this bar to taste great strawberry smoothies. Smoothie King is famous for its great service and friendly staff, that is always ready to help you. As most visitors say, the atmosphere is calm. Based on the users' feedback on Google, this place deserved 4.3.

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Ratings of Smoothie King

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(4.3/5)

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Visitors' reviews on Smoothie King

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Melissa Koehl 3 months ago on Google

Staff members have not greeted me. I always have to repeat my order because getting both chocolate and strawberry in my smoothie confuses workers. Smoothies are always delicious and definitely recommend. Okay, BEWARE. I am doing the review for a free item. Store has this posted up and when I asked what the free item is, lady told me that I dont get a free item. Why have this sign posted for customers to see and then not provide what the sign shows... a free item. The worker has left this sign posted for other customers to see so why not give the free item or just take it down??? What a scam. I will not be coming back. Workers have been very rude today. I have a rewards balance as well as a $2 gift the lady said she would give me for leaving the review but then told me she can not stack the two. I came in here last week and a fellar used my rewards balance as well as a $3 coupon in my app so how can this guy stack the two but today this lady cannot? Staff is just flat out rude and not friendly nor professional at all. Just standing in here while my smoothies are being made is just awkward. No smiles from the staff. Also, I have been here 4 times in the last 2 weeks and I have ordered the same smoothie. Guess what? Not one of these 4 smoothies have tasted the same. The first time I could taste all the ingredients, 2nd time... I could not taste the banana like I could the time before. 3rd time, it's like no fruit was added at all... and today, OMG...the peanut butter is all I can taste. I cannot taste any other flavors like I did my first trip here... chocolate, strawberries, peanut butter, bananas, dates, and then the milk and yogurt. I could taste all these ingredients my first time and that is what made me want to keep coming back. After today's rude visit and the FREE ITEM not being rewarded, staff not greeting me, nor even noticing I left (most places tell you, "thank you for coming, please come back") I will not being doing business at the location. Price per person: $10–20 Food: 4 Service: 1 Atmosphere: 1

Response from the owner 3 months ago

Thank you for sharing your experience. We value your feedback and are committed to improving our service. It's important to us that every visit is enjoyable, and we're sorry to hear about the inconsistencies and service issues you encountered. We encourage you to share more details with us at contactus.smoothiekingfeedback.com so we can address these concerns directly. Your satisfaction is important, and we hope to make things right. -The Smoothie King Team

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Sarah Abuto 4 months ago on Google

Got my smoothie through a drive thru at a time where there was one other person ordering. The woman who took my order was super nice about it but I'm guessing communication lacked because the guy who took us up at the window didn't know what I ordered. It took 5 minutes for us to get attended to after the other customer left and then another 5-10 minutes to receive my drink. At the one I normally go to, it takes 5 minutes max for my food to be made. All I asked for was a 20 oz drink. Nothing else was bad about it, and both employees on their shift were amazing. Just wish it didn't take so long to receive our food. Meal type: Other Price per person: $1–10 Food: 5 Service: 3 Atmosphere: 4

Response from the owner 4 months ago

Thank you for sharing your experience with us. We appreciate your patience and understanding, and we're glad to hear our team was friendly. We strive to provide quick service, and your feedback helps us improve. If you'd like to discuss this further, please visit contactus.smoothiekingfeedback.com. We hope to serve you more efficiently next time! -The Smoothie King Team

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Zoei Huntsman 6 months ago on Google

Tried this smoothie king for the first time a couple of weeks ago, and had a very poor experience. A shorter, male, Hispanic employee yelled and complained about me ordering the egg/avocado toast. I ordered it through the app and it was apparently the first order of that product they had so they didn’t have all of the supplies to make it. Instead, I essentially got an avocado toast with the sliced egg on top. The toasts got left out for what felt like too long so they weren’t super warm upon serving either. None of the employees seemed to have any urgency to get the food out timely. 1- I can be sympathetic about the product being new but don’t yell about it in front of customers, especially the one who it was for. It’s not like I knew it was going to be an issue. It was my first time there! 2- I personally work and have worked in customer service for over 10 years myself. Have some urgency. Think about your products as if it was being served to you. The second time, the employees were kinder, but we ordered our food/smoothies at 9:07am, and didn’t get all of our products until 9:52am. We saw our toast just sit on the counter while other peoples smoothies, bowls, and food got made and given to them before us when we were sitting inside waiting and people pulled up in the drive through. It sucked and now I will never be ordering from this smoothie king again. 1- Employees weren’t yelling about my order this time at least and had the products on hand to make what I ordered. Employees seemed shy and/or neutral. 2- We were the only customers in the building and no one was in the drive-through when we arrived around 9:15ish. 3- There was a 2ft/3ft puddle right in the main line of walking to the ordering counter underneath the AC vent. Obvious AC leak, judging by the wet ceiling too, but no bucket to catch water or even a wet floor sign. I hope no one falls and hurts themselves. Looks like it’s been there a while too because of debris sitting at the edge of the puddle and water seepage. 4- When we arrived, there was one visible employee. She said it was super busy but would have our stuff out soon when we walked through the door. Over the 30+ minute timeframe of our presence, 2 more employees began helping her up front, but no one finished our toast for a very unreasonable amount of time. 5- Our smoothies came out within 5 minutes of us entering, and 1 toast came out maybe 15-20 minutes later? We almost just left before getting the second toast because we were waiting so long and were witnessing other orders being prepped and served while that second toast just sat on the counter top. 6- When the last toast came out, it was immediately leaky and made a mess when the container hadn’t even been opened yet. 7- I feel like the small, shy girl that was making our toasts was a newer employee. She seemed nice but very shy and she kindly brought us out products as they were ready, but she did not have urgency to get the earlier order out, and the other employees present didn’t aid her in keeping the line of ordering accurate. I thought giving it a second try would be better, but it only got significantly worse with timing. There’s no reason any of this should have happened. Feels like a major waste of money and an hour out of our mornings. Cold toast. Obnoxiously long wait. Messy presentation. There was even a massive puddle of water right at the ordering counter with no wet floor sign and some dead bugs (I think) in the water so you know it’s been there for a while from what looks like a leaky ac. At least the employees were nicer the second time. I won’t be going back there though. Seems poorly managed and operated. It feels extra bad because my friend just wanted to buy me breakfast since today is my birthday but this made her morning awful because she was late to her work because of it. Service: Takeaway Meal type: Breakfast Price per person: $10–20 Food: 1 Service: 2 Atmosphere: 2

Response from the owner 5 months ago

Thank you for sharing your detailed feedback. We understand your frustration with the service and the condition of the store during your visits. Your experience is not reflective of our standards, and we appreciate you bringing these issues to our attention. We encourage you to share more details with us at contactus.smoothiekingfeedback.com so we can address these concerns directly. We hope you had a better birthday afterward. -The Smoothie King Team

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