Soul Origin Cockburn Gateway

We're sorry to hear about your experience. We take feedback about customer service seriously, and it's disappointing to hear that you felt rushed and that your concerns about your order weren't handled professionally. We'd appreciate the opportunity to investigate this further. If you're happy to do so, please contact us via https://www.soulorigin.com.au/contact/ with the details of your visit, including the store location and date, so our team can look into this with the store. Thank you for taking the time to share your feedback. Team Soul Origin

Hi Peter, We’re really sorry to hear about your experience and that we let you down during your visit. This isn’t the kind of service we want anyone to have at Soul Origin, and we completely understand how disappointing that can feel. Thank you for taking the time to share your feedback with us. We’d genuinely appreciate the chance to learn a little more about what happened so we can follow this up with the team and make things right. If you’re open to it, please reach out to us at info@soulorigin.com.au as our team would really value the opportunity to connect with you. We hope we can welcome you back for a much better experience in the future. With love, Team Soul Origin

Hi Tony, We’re really sorry to hear that your recent order was not up to standard. That’s certainly not the experience we want anyone to have, especially when so many of our customers rely on us for their daily coffee! We are very passionate when it comes to serving our speciality coffee, we have a dedicated team of coffee coaches to ensure this is well executed across all stores, so feedback like this is valuable. We would love to make this right and discuss your recent visit in more detail, you can contact our support team via this email info@soulorigin.com.au We look forward to welcoming you back for a much better coffee next time. With love, Team SO