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Mississippi Museum of Art can be on your route by default, the clients' recommendation is to visit Soul Spa. Imagine a combination of great meals and the energetic staff, this is exactly what this place provides you with. The cool service is something these restaurateurs care about. This spot is ranked 4.3 within the Google grading system.
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Visitors' reviews on Soul Spa
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Tina LikestoSave
3 months ago on Google
I didnt get the massage therapist I requested and I was not made aware until I asked why I had a different one in the massage room. At one point, she was only massaging me with one hand. The whirlpool has been out of service for as long as I can remember - years. No tea in the relaxation room— there used to be. One of the showers had empty bottles of shampoo, conditioner and shower gel. Overpriced and will not be coming back.
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Jeny Rodrigue
8 months ago on Google
Soul Spa in Jackson, Mississippi is an incredible experience from the moment you walk in. The staff is genuinely kind, professional, and makes you feel comfortable and cared for right away. My massage was amazing and exactly what my body needed. I left feeling relaxed, refreshed, and completely at ease. I also received a pedicure and truly enjoyed every part of it. It was unhurried, detailed, and very relaxing. The relaxation space is quiet, peaceful, and thoughtfully designed, making it easy to unplug and unwind. This spa exceeded my expectations, and I will definitely be returning again and again.
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Danielle Garrett
9 months ago on Google
Received a gift card for my bday for this spa and I was excited but definitely a disappointing experience. The massage with Padre was phenomenal and he was so gracious and worked out every kink in my neck, i enjoyed the sauna and had a nice cozy robe..but dealing with customer service made the all the stress come back. To say this is a such a beautiful facility the customer service is seriously lacking. Firstly even booking the reservation was a headache I was told I could put it on a reservation only to be charged $67 on my debit card for a deposit. Ok no biggie...wouldve been nice to know that but I didnt worry about it. Whitney the manager did her best to explain what would go on and put the notes on reservation only to when checkout to forget she placed notes on it when I was done with my massage. Apparently the computer was acting weird and I left she assured me that a slight charge would happen to my card on file. So I left...only to see when I went home I got another $64 charge on my card. I immediately called back and another woman answered the phone...tried to explain but I wanted to speak with Whitney. When I asked her to have manager call me back the girl hung up in my face! Rude!! I called the Westin sales office and spoke to a nice lady named Nadia who immediately went to the spa and gathered Whitney. I explained to her what happened...she explained about the refund and the new charge but I was very disappointed in how deplorable the service was from the girl hanging up in my face. Again sweet Whitney did her best to appease the situation but at that point the damage was done. I will never visit this facility ever again. The people are running this place down and it shows. Customer service is no longer an art and its not worth the money.
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Address
407 S Congress St, Jackson, Mississippi, USA
Features
Сredit cards accepted
Wheelchair accessible
Opening hours
| SundaySun | 10AM-6PM |
| MondayMon | Closed |
| TuesdayTue | 1PM-5PM |
| WednesdayWed | 9AM-6PM |
| ThursdayThu | 9AM-6PM |
| FridayFri | 9AM-6PM |
| SaturdaySat | 9AM-6PM |
Website
Instagram
@thewestinjackson
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