Alyssa F.
24 days ago
Hi Marco! Thank you for your feedback, we use insights like these to make improvements and appreciate you taking time to share your thoughts. I’d like to share a couple of the things we do at Spoons that we feel sets us apart just so your viewers get the full scoop so to speak. Since day one, we’ve made our own waffle cones in house every day with batter that we make ourselves (a lot of places either buy their waffle cones or they use premade mix because it saves on time and money). You’ve also probably noticed an increase in businesses passing off credit card fees into their customers as standard practice. Despite that trend being on the rise, we continue to absorb those fees to spare our customers this charge when they use their card. We make it a point to hire teenagers who have struggled to obtain jobs elsewhere because unfortunately, fewer and fewer establishments do. It takes time for us to develop their customer service skills but we are committed to doing so. Every now and then we get a review like yours and we use it as a learning experience for them so they know what to do differently next time. Things like offering our rewards card or bags or providing consistent experiences are certainly customer service basics so we will be taking this back to the shop as constructive feedback for our staff. We also made the decision this year to change our distributor so we have the ability to offer different flavors than what you can get from another ice cream shop one mile down the road in either direction from us. We’ve enhanced the inside of our shop this season by wrapping vinyl graphics around two of our freezers to replace the otherwise stark white freezer surface. We also sacrifice a lot of wall/floor space so customers have an open area to take a picture in front of our signature “wanna spoon? ;)” neon sign - we won’t be cluttering up the walls with just “anything” but we appreciate the fact that our aesthetic isn’t for everyone. In an atmosphere where business owners have experienced *massive* increases year over year in our cost of goods, we’re proud to say we’ve only ever increased our prices by 10% one time in 4 years. Ice cream shops face unique challenges in terms of dealing with weather, labor, time of year etc. but we do our best to make informed decisions that serve our customers while allowing us to keep the doors open. Thank you again for taking time to write a review, we sincerely appreciate your feedback and hope to see you again spoon!
