Starbucks Coffee Company

Name: Starbucks Coffee Company
Address: 1500 SE University Ave, Waukee, Iowa, USA
Telephone: +15153797028
Price range: $$
Rating: 2.6

73 votes

#6 of 36 coffeehouses in Waukee

3 more branches in Waukee

ClosedOpens at 4:30AM

Updated 2 months ago

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Starbucks Coffee Company is distinguished by exterior and interior

Get your meal started with delicious coffee. Starbucks Coffee Company is good for people who have lunch on the go as they can order food as a takeout. The creative staff demonstrates a high level of hospitality at this place. Nice service is something that visitors note in their comments. It's a nice place with the pretty atmosphere. Google users like this spot: it was granted 4 stars.

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takeaway breakfast great service lunch

coffee iced coffee espresso iced espresso

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Kylie Fuentes 6 months ago on Google

Ughhh. I really hate to leave this review because I frequent here so often (numerous times a week). I enjoy the service EVERY SINGLE time I come here. Everyone is amazing, kind, efficient. I make this review as someone who was a Starbucks employee for three years I went in for my birthday drink on the 21st of February. I went through the drive thru ordered my usual drink the lady who took my order was so quick to cut me off mid order with my total and I had responded with “I’m sorry. I wasn’t finished with my order, could I please get extra cold foam on my cold brew?” She again cuts me off mid sentence “on both cold brews ?! “ I said “yes.” At this point I’m not mean or rude I understand the job is repetitive but she cut me off twice like I was an inconvenience. Which NEVER happens at any Starbucks but especially this one I frequent I’ve never been served by this lady so not sure if she’s new? I didn’t get her name. Anyway, Once I pulled up to the window I was greeted by a really nice gentleman and given the experience I’m used to he corrected the whole experience and genuinely by the time I left I felt like everything was better! Good job on him truly he was apologetic for our order taking a while to come to the window. I tipped in cash because I didn’t want to take out a bad experience I had with one person on everyone else working behind the counter everything was fine. Then I get home and realise my drink had been purposely made WRONG!! I know that because I got TWO cold brews and they were what I could assume decaf coffee or espresso that had been chilled on ice which explains why my drinks took so long. Well I went back and had my Coffee remade. I worked for Starbucks for a little over three years not too long ago. I can’t tell the difference not to mention I drink the same coffee everyday Just sucks when you make a Starbucks your anchor coffee store the place you go everyday and one person comes in and sours your entire experience I will absolutely be returning because I enjoy EVERYONE else that works there but this specific lady I will be wary about. If I had gotten her name I’d insert it here. Unfortunately I didn’t. I can not stress enough how much I enjoy this place outside of this experience. Service: 2

Response from the owner 6 months ago

Hi there! Thanks so much for leaving this review. We encourage you to share this feedback with the Starbucks Care team through our Contact Us page (https://sbux.co/3uW8Bbs) - we're always looking for ways to improve!

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Gabrielle Rainez 8 months ago on Google

That’s sad, really sad. I won’t be going back to this location again, or just find somewhere else. they cannot make a drink right for shit anymore. I have been coming to this location for years straight daily. all of the regular/ normal ones that worked here I haven’t seen in awhile, they have all new people that can’t portion a drink right, I got credited for the coffee I got Friday.. through customer service, because it tasted like sugar milk like a dot of coffee was used was light so light I could tell by the look of it it was messed up but I’m always in a rush to get to work after, anyways I went back today to give them another try SAME ISSUE. so I called the store itself to sort out the issue and a guy on the phone had said I could come in whenever and get it remade, so that’s what I did just 15 min ago when I got off work. MADE AGAIN 3 x in a row THE SAME. I want to drink coffee not SUGAR MILK. they need to re train to portion the measurements right. Also when I went in to get my drink remade I got questioned and hounded about it. So was not as easy as coming in to get it REMADE either. It’s sad. There have been lovely people there the last year and I haven’t seen them recently at all.. no wonder this place has gone down hill.. BRING BACK THE GOOD WORKERS! Price per person: $1–10 Service: 1 Atmosphere: 1