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Response from the owner
4 months ago
Dear Leon Barnard, Thank you for taking the time to share your feedback regarding your recent visit to Stoep Restaurant. We are truly sorry to hear that your experience did not meet your expectations, especially as this was meant to be a memorable occasion for your group. We take all feedback seriously and appreciate you bringing these matters to our attention. We are disappointed to hear that aspects of the food and service left you feeling dissatisfied. Your comments regarding the timing of desserts and overall service flow have been discussed with our team, as we always aim to ensure that larger tables receive attentive and well-coordinated service. With regard to the pricing concern, the manager did discuss this with you on the day. There was an incorrect higher price reflected on one item, however this was corrected immediately and you were charged the lower menu price, not the higher amount reflected on the invoice draft. We would never intentionally overcharge our guests and appreciate the opportunity we had to address this during your visit. We also appreciate your comments regarding the paving and uneven areas. Stoep Restaurant operates from a heritage property originally built in 1895, and while we work continuously to maintain and preserve the character and charm of the historic building and surrounding areas, certain sections do require ongoing upkeep and repairs. Guest safety is important to us, and your concerns have been noted and will be reviewed further. While we understand that not every dish may suit every guest’s personal preference, we are sorry to hear that certain items did not meet your expectations. We always strive to create a warm and enjoyable dining experience for all our guests, and it is disappointing to hear that we fell short for your table. Thank you again for your feedback. We wish you all the best going forward.
