Visitors' reviews on FUZE
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Caroline J. ToneyGay
3 years ago on Restaurant Guru
No Stars! I made an online order for delivery to my job. the site said it was delivered so i went to check and nothing was here. Then i looked at the site and it said it was delivered to their own store. I called and tried to explain what had happened and got a very rude lady. She alleged Door Dash picked it up. Being a Door-dash customer i called them (very kind and professional) the representative said they do not see a door-dash order and i have to call Subway since it was off their site. I call Subway back and tried to explain again what was told to me and i asked they need to make it right or give me a refund . The Lady (whom i found out later her name is Courtney) said to me that's not how it works and hung up on me again. With my Credit Card statement clearly says the payment went to Subway, I left my job and showed up at the restaurant since the Manager Courtney kept hanging up on me. Obviously upset because i spent $32 and no food, no accountability with the Manager not trying to make it right. I said i was there to pick up my food or get a refund ; she was VERY aggressive; said she will not give me the food or a refund because door-dash picked it up. I reiterated i wouldn't be standing there had i got my order. The Manager was adamant that door dash took the order. She wasn't helpful so i called Door-dash since i am a customer with them and NEVER had a problem with them before because they always make it right and put the representative on speaker. While the Door-dash rep was trying to assist and had no record of my order. The manager Courtney was very aggressive and threatening all while i was on the phone with Door-Dash Rep whom heard it all . At some point the Manager Courtney said she will call the police on me, which i was okay with since they just took my money and no service. I waited about 15min and had to return to work. I got nowhere, no refund, no food and I WILL NEVER BUY SUBWAY AGAIN! If Subway Corporate is reading this I am sorry you have women like Courtney managing your store. She doesn't have any Customer Service abilities and trying to fight customers is ridiculous. She was hateful and threatening! Door-dash Representative put in a report with Subway as well. ANYONE READING THIS STAY AWAY FROM THIS STORE!
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