Subway

Name: Subway
Address: 168 Rue Saint-Sever, Rouen, Normandy, France
Telephone: +33232812859
Price range: $
Rating: 2.8

505 votes

#73 of 441 fast food in Rouen

#13 of 60 fast food in Sotteville-lès-Rouen

5 more branches in Rouen

Open now 10AM - 9:30PM

Updated 23 days ago

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This fast food offers nicely cooked sandwiches and tasty filet américain. It's time to relax and order good parfait. Many reviewers say that the staff is friendly at Subway. Spectacular service is something clients like here. This place offers you a great choice of dishes at reasonable prices. As a number of visitors state, the atmosphere is calm. Based on the users' feedback on Google, this spot deserved 4.4.

Frequently mentioned in reviews

takeawayMeal type

dinner lunch

sandwiches filet américain youtiao cheese meat steaks charlotte

Ratings of Subway

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Not rated yet

Google

(4.4/5)

504

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Facebook

(1/5)

Visitors' reviews on Subway

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Jean-Philippe Lecuyer 5 months ago on Google

Food: 4 Service: 4 Atmosphere: 4

Response from the owner 5 months ago

Nous sommes ravis de voir votre excellente appréciation et nous tenions à vous remercier sincèrement.

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Jenny 6 months ago on Google

I visited this Subway location for the second time. During my first visit, the experience was very positive. I believe the owner may have been present because the staff were welcoming, patient, and the overall atmosphere was pleasant. I enjoyed the food and chose to come back because of that experience. Unfortunately, my second visit was completely different. Two staff members were speaking to me at the same time while preparing my sandwich. One employee was asking about the bread and cheese, while another repeatedly interrupted and asked about condiments before the sandwich had even been toasted. Because both of them were speaking over each other, it became confusing and difficult to follow what was happening with my order. I also want to acknowledge that they attempted to speak English, which I appreciate since I am from the United States and still improving my French. However, the way the interaction unfolded felt rushed and disorganized. After I paid, I realized I had forgotten that guacamole is an extra charge. I mentioned it but immediately said it was my mistake and that the sandwich was fine as it was. Later, when I went to use the soda fountain, I had trouble getting the Pepsi to dispense properly. One of the employees came to help, but the way she did so felt condescending rather than helpful. Overall, the experience felt unfriendly and uncomfortable compared to my first visit. I do not expect this location to be exactly like a Subway in Baltimore or elsewhere in the United States. However, Subway is an international franchise, and customers reasonably expect the same basic standard of courtesy and kindness that the brand represents. A simple, respectful interaction from the moment a customer enters until they leave makes a big difference. Price per person: €10–20 Food: 3 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

Dear Jenny, Thank you for sharing your detailed experience. We regret that your recent visit did not meet expectations and caused confusion and discomfort. Your comments help us recognize areas needing improvement to ensure respectful and smooth service. Best regards, L'Équipe from Subway

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YONAS OKBASILASSIE 7 months ago on Google

Food: 4 Service: 4 Atmosphere: 4

Response from the owner 6 months ago

Merci pour votre évaluation positive! Nous sommes content que vous ayez passé un bon moment avec nous. Nous travaillons dur pour offrir un excellent service à nos clients et votre avis nous encourage à continuer dans cette voie, nous espérons vous revoir bientôt.

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+33 2 32 81 28 59

American, Vegetarian options

€€€€ Price range per person €10 - €20