ClosedOpens at 12PM tomorrow
Updated 9 days ago
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Immerse yourself in great British cuisine here. At this confectionary restaurant, you may order good pies and tasty filet américain. Trying nicely cooked ice cream sundaes, crepes and strawberry waffles is a pleasant experience here. Delicious milkshakes, chocolate frappe or iced coffee are the best drinks of Subzero.
The convenient location of this place makes it easy to reach even in rush hours. The friendly staff welcomes people all year round. Fast service is something clients agree upon here. You may be surprised by adequate prices at this spot. The nice decor and cozy atmosphere let guests feel relaxed here. Google users awarded the rating of 4.7 to this confectionary restaurant.
Best in the city
This award is based on the analysis of multiple factors, including reviews, ratings, and user engagement trends on Restaurant Guru.Desserts
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Visitors' reviews on Subzero
/ 784
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Greg Bowles
a month ago on Google
brilliant icecream I recommend the jammie dodger icecream. Still the best ice-cream around
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Sian Hopkins
a month ago on Google
Staff are great, reasonable pricing great variety
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Stacey Marshall
2 months ago on Google
We visited Subzero last Wednesday with our daughter in hopes for her to enjoy an ice cream during the hot weather although having various allergies (dairy, egg and fish) I asked a member of staff what ice creams were on offer that were allergen free and she looked shocked and unsure of how to respond. Another member of staff shook her head no and then explained how they serve sorbet. My daughter then chose a raspberry sorbet which the staff member used an ice cream scoop from within a tub that was filled with water and multiple scoops inside used to quickly dip previous ice cream off. She then asked if we would like any toppings, in which I asked if they were allergen free. She then asked another member of staff for advice who explained briefly that they couldn't guarantee the sprinkles would not have cross contamination ( I assumed from using a spoon to sprinkle over the top of customers ice creams). I then said yes to having sprinkles on top, not realising that she would turn the sorbet upside down and dip it into the sprinkle topping tray! (Next to various allergen toppings!) I then expressed my concerns over this and explained I did not realise this is what the member of staff meant by cross contamination. I then requested if we could have a new sorbet altogether due to severity of an allergy reaction after witnessing this. The member of staff providing the cross contamination advice then explained to our server how the scoop needs to be washed properly before used for an allergy/sorbet. (This is when I realised the first hadn't been cleaned efficiently). I then ordered myself and my partners ice cream and while waiting for ours to be made I firstly witnessed one member of staff using the same cup to sprinkle different topping onto other ice creams and then another member of staff put two birthday ice cream cakes on top of all the sorbet options and began to transfer scoops of dairy ice cream into and on top of the cakes inside the sorbet display freezers. I would not recommend visiting Subzero if you have any kind of allergy or intolerance due to the practices we witnessed. I did email Subzero on Wednesday but they have still not given the courtesy of a response.
S
Response from the owner
2 months ago
Hi Stacey, We don’t appear to have received an email from you. Feel free to get in touch via hello@iamsubzero.comRegardsSubzero
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££££
Price range per person
£1-£10
Address
Ely Industrial Estate, Tonypandy, Wales, United Kingdom
Features
Delivery
Outdoor seating
Takeaway
Сredit cards accepted
Parking
Opening hours
| SundaySun | 12PM-10PM |
| MondayMon | Closed |
| TuesdayTue | 12PM-10PM |
| WednesdayWed | 12PM-10PM |
| ThursdayThu | 12PM-10PM |
| FridayFri | 12PM-10PM |
| SaturdaySat | 12PM-10PM |
Website
Instagram
@officialiamsubzero
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