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Response from the owner
a month ago
Dear Craig We’re sorry to hear you were disappointed by your experience. If you had been coming into the pub over the last 14 weeks since we’ve been here, there would have been no issue at all getting a ticket. As for my response, if it came across as abrupt, I sincerely apologise. I can only imagine I was dealing with something else at that particular moment, but that is no excuse if it made you feel unwelcome. Please feel free to pop in and have a chat with me, as I’d be happy to discuss it further. I can assure you that we have the utmost respect for all of our customers and value them greatly. The decision to make this particular match ticket only for our regulars was not made lightly. Following a recent incident at another local pub where a customer was injured after a late-night football match, my priority has been to do everything possible to protect both our staff and our customers. Restricting entry to our regular customers for this event was purely a safety measure and was never intended to offend or exclude anyone personally. I genuinely hope you can understand the reasoning behind the decision, and I would welcome the opportunity to speak with you in person. Thank you for your time Rod
