Swiss Chalet

Name: Swiss Chalet
Address: 100 Jennifer Heil Way #50, Spruce Grove, Alberta, Canada
Telephone: +17809603381
Price range: $$
Rating: 4

882 votes

#47 of 146 restaurants in Spruce Grove

#31 of 103 restaurants in Stony Plain

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Tourists appreciate Canadian dishes at this restaurant. The cooks here prepare good rotisserie chicken, roast beef and mashed potatoes. Swiss Chalet with takeout food is good for those guests who like to have supper in a hurry. Most reviewers say that the staff is professional at this place. A number of visitors point out that the service is enjoyable. Prices at this spot claim to be average. From the guests' point of view, the atmosphere is nice. Google gives it 4.1 so you can choose this restaurant to spend a good time here.

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festive Quarter

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dinner with Mashed Potatoes

parts

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Ratings of Swiss Chalet

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(3.5/5)

Facebook

(3.4/5)

Visitors' opinions on Swiss Chalet

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Karen Wood 17 days ago on Google

Edmar was a great server. He was awesome. Food: 4 Service: 5 Atmosphere: 4

Response from the owner 13 days ago

Way to go, Edmar!

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Ben Smith 19 days ago on Google

Great lunch. Quick service and very friendly! Edmar was our server and he was very good! Service: Dine in Meal type: Lunch Price per person: CA$20–30 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: 2 Can Dine for 15 99 Quarter Chicken Dinner with Mashed Potatoes

Response from the owner 15 days ago

Thank you!

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Shan F 29 days ago on Google

Unfortunately will not be returning to this restaurant after our most recent experience. We have ordered for take out from this location numerous times and it is normally really good. The odd time we have had issues with incorrect items but has never been a big deal. Our most recent (and last) time we went, we ordered through the app for pick up and pay in store which we always do. We went to the store, paid, grabbed our food and left. About 30 minutes later, I got a text that my food was ready for pick up. I figured this was a mistake and just ignored it. About 10 minutes later, I get a call from +1-866-439-0439 which I ignored until they called again. When I answered, they had said they were from Swiss Chalet customer service (the number matches) and the location manager had told them that I left without paying. They then said that I need to give my credit card number to pay. I explained that I had paid and that I was not going to give any information over the phone. She kept repeating that the manager said I didn’t pay and I need to pay for my food. She put me on hold and when she returned, I asked her to verify the amount she said I spent to ensure it wasn’t some sort of scam which she did. I then told her my bank balance shows the purchase and I did in fact pay. She said the manager would call me and hung up. Generally, I have no issue when mistakes happen but the customer service rep was extremely accusatory, did not care to ask questions or discuss and went on for 10-15 minutes saying I didn’t pay. There was no accountability for the mistake as I never heard from the manager or customer service rep again. Recognition of their mistake would have left me feeling better about the situation but instead we felt horribly mistreated and disrespected. Service: Take out Meal type: Dinner Service: 1

Response from the owner 25 days ago

Hi Shan, we apologize for this. We'd love to connect with you about your experience. Please fill out this form reviews.swisschaletfeedback.com with your reference #1974-1108-SF

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Uber Eats skipthedishes.com swisschalet.com

American, Canadian, Grill

Open now 11AM - 9PM

$$$$ Price range per person CAD 14 - CAD 35