Taco Bell

Name: Taco Bell
Address: 1008 Lehigh Station Rd, Rochester, New York, USA
Telephone: +15854449107
Price range: $
Rating: 3.5

392 votes

#49 of 995 fast food in Rochester

#3 of 42 fast food in Henrietta

11 more branches in Henrietta

Open now 7AM - 1AM

Updated 3 months ago

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Mexican cuisine is a must-order one at this fast food. People can order tasty soft tacos, rolls and cheese quesadillas at Taco Bell. This place provides food delivery for the convenience of its customers. Many guests mark that the staff is appealing at this place. Visitors say that the service is fine here. When you enter this place, you feel the calm atmosphere. But google users rated this spot and it didn't achieve a high rating.

Frequently mentioned in reviews

the drive-thru

sour cream

lunch breakfast

tacos beef meat soft tacos cheese nacho chips

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Ratings of Taco Bell

Foursquare

(6.2/10)

Google

(3.1/5)

378

Trip

Not rated yet

Facebook

(1/5)

Visitors' reviews on Taco Bell

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Tammy Lubitow 4 months ago on Google

I am writing regarding a very disappointing experience at your Taco Bell location. We drove approximately 25 minutes specifically to order the Luxe Boxes that were clearly listed on the menu board under the “Combos & Boxes” section. The menu did not state anywhere that these were “online only.” I also noticed the Luxe Boxes appear under the “Online Exclusives” section as well, which makes the situation even more confusing for customers because the same item is being advertised in multiple places without clearly stating that it cannot be ordered through the drive-thru. To make matters even more confusing, we were at this same location a couple of weeks ago and successfully ordered a Luxe Box through the drive-thru without any issue. The boxes were displayed on the drive-thru board and were sold to us normally at that time, so being told now that they suddenly cannot be sold through the drive-thru makes no sense and feels very inconsistent. When we attempted to order this time, the employee told us he could not sell the Luxe Boxes unless we ordered online. We explained that we had already tried placing an online order, but the payment would not go through even though there were funds available on the card. The employee then stated that he “could” sell us the items individually, but it would cost more. His attitude throughout the interaction was rude, cocky, and unhelpful. Instead of trying to assist customers who had already driven a long distance for dinner, we were left frustrated and still without food. I also contacted customer service afterward and was told my complaint would be documented and that I would receive a callback, but I have not heard from anyone. This experience reflected very poor customer service and misleading menu practices. If an item is truly online-only, it should be clearly marked as such on the menu board to avoid confusion and inconvenience for customers. I would appreciate a response regarding this situation. Service: 1

Response from the owner 4 months ago

Tammy, this is Hospitality Syracuse, the franchise owner of this Taco Bell, and that is unacceptable from us. If you could please email us with details about your visit and contact information, we will have a manager follow up with you. You can email me at jessicaw@hrgweb.com

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petra n 4 months ago on Google

Went for a chicken grilled cheese burrito, tried to order it at the drive thru, none of the employees could hear me even though I raised my voice several times and was right infront of the speaker. We drove up to the window to order, and all three workers still couldn’t hear me. I asked for a chicken grilled cheese burrito and they told me they don’t have anything like that. It was literally on the menu and I rephrased what I wanted multiple times and they ultimately asked if I wanted a Cantina chicken burrito. I was tired of going back and forth so I said yes. When I got my food, the burrito wasn’t grilled or crispy it was cold. and wasn’t even wrapped properly. They also asked if I wanted a sauce and they said I had to pay 20 cents for each sauce packet I got of the avacado salsa, so I said no cuz I figured I didn’t need it. I checked the receipt and they charged me extra for one packet of sauce I didn’t want and explicitly said no to. Wouldn’t go again. Meal type: Lunch Price per person: $10–20 Food: 2 Service: 1 Atmosphere: 1

Response from the owner 4 months ago

petra, this is Hospitality Syracuse, the franchise owner of this Taco Bell, and we want to make things right between us. If you could please email us with details about your visit and contact information, we will have a manager follow up with you. You can email me at jessicaw@hrgweb.com.

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Dakoda Dolan 6 months ago on Google

I placed a mobile order at 8:07. I get there 10 minutes later and I sat in the drive through along with 3 cars ahead of me for 20 minutes without moving an inch. I backed out and went inside, there were 4 people in there ordering and one waiting for an order. I asked at the counter if I could get my food and was told I have to go through the drive through so back out there I go. Another 25 minutes later and I get my food. AN HOUR for a mobile order with at least 8 workers are inside is absolutely insane. Meal type: Dinner Price per person: $1–10 Food: 2 Service: 1 Atmosphere: 1

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