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Response from the owner
3 months ago
Dear kelvin, thank you for your feedback, and I’m truly sorry that we missed including your soup in the order. That’s not the experience we want you to have. However,I want to clarify that I didn’t mean to blame DoorDash for the missing item- I was simply explaining the situation as I understood it. Since we don’t have our own delivery driver, here are the only two options we can offer right now:1 you can contact DoorDash customer support to request a refund for missing item or 2. We’d be happy to provide you with store credit for the value of soup. I understand it’s frustrating not being able to get a redelivery, and I sincerely apologize for that. We appreciate your business and hope you’ll give us another chance to serve you better.