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Response from the owner
20 days ago
We’re sorry to hear that you left feeling this way. We do want to clarify what happened, as the interaction described in your review does not reflect what our employees recall.When you and your family walked in, we did greet you with, “Hi, welcome in.” When you asked if we had any other pumpkin drinks, one of our employees pointed to the poster for our Pumpkin Spice Chai, which is the pumpkin drink we are currently promoting. The other employee also spoke with the gentleman who was with you and explained that the Pumpkin Spice Chai was the only pumpkin drink we currently have after he asked if we had anything with pumpkin and espresso.Both employees remained patiently at the counter and waited to take your order, giving you and your family plenty of time to look over the menu displayed at the front of the store. During that time, there were no additional questions or requests for clarification from your group. Instead, after looking over the menu, you chose to leave.We’re always open to feedback and want every guest to feel welcomed, but we also feel it’s important to provide some clarification. We hope to see you again, have a great day!