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Response from the owner
2 months ago
Hello Michelle, Thank you for taking the time to share your experience with us. We are truly glad to hear that you enjoyed the food, but we are sorry that several aspects of your visit did not meet expectations. We appreciate your feedback regarding service. Your comments will be shared with our management team to ensure we provide better guidance and oversight moving forward. We also understand your concerns about the drink presentation and pricing, as well as the glassware. Details like these matter, and your input helps us evaluate how we can improve both value and presentation. Regarding the table setup and overall dining experience, we recognize that comfort and ambiance play a significant role. Your feedback about table size and privacy is noted and will be considered as we continue to refine our space. We are especially disappointed to hear that the Tomahawk presentation did not align with what you expected or what is shown online. Consistency is something we take seriously, and this is an area we will address with our culinary team to ensure a more polished and visually appealing presentation. We appreciate your honest feedback, as it gives us the opportunity to improve. We hope you may consider giving us another visit in the future so we can provide you with the elevated experience we strive to deliver. Ravin Samaraweera Ravin@thecrunkleton.com General Manager