The Deep

Thank you for your feedback Koko, it's great to hear you enjoyed your visit. The tickets you purchased are an annual pass, so you can visit as many times as you wish in the next 12 months.

Hi Gabriela, Thank you for taking the time to leave us a review. Our plastic toy stock is continually assessed for longevity, quality and educational content or purpose. There remains a demand for good quality, hardy toys which will remain treasured by children and families. The toys we supply are aimed to cater for all, providing sensory and imaginative play, and are particularly popular with children who have additional needs. We are eradicating those toys which are likely to be treated as disposable by purchasers, are flimsy or lightweight in content. Our Retail team are constantly on the lookout for more sustainable solutions to our popular toys, however the cost of alternative items is significantly more expensive and whilst isn’t a sole deciding factor, is considered. We have moved away from lines that have excess packaging and removed these from our range. As we are doing this, we are in turn liaising with suppliers requesting reduced packaging and supporting their moves towards more sustainable packaging solutions. As a charity, we rely on admissions and our gift shop to provide valuable income to support our conservation and education work. We see sustainability as a continual journey and as such we are committed to re-assessing our ranges and suppliers regularly. We appreciate that some products in our shop are still made from plastic and we recognise the value and robustness of this material however we will continue to focus on avoiding single use plastics wherever possible.

Thank you for your feedback Hayley, we will pass your kind comments on to Freya, Chris and the team.