The Friars Head

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The Friars Head provides a selection of sweet dishes
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If you prefer British cuisine, then this restaurant is worth visiting. The Friars Head is proud of good roast beef, sea bass and bacon. Order tasty sticky toffee pudding, soufflés and ice cream. Check out delicious lager, prosecco or whiskey. You will be offered great tea or good coffee.

The great location of this place makes it easy to reach even in rush hours. The appealing staff reflects the style and character of this spot. Spectacular service is something that guests note in their comments. You will like attractive prices. The modern decor and homey atmosphere let clients feel relaxed here. But visitors rate this restaurant below average on Google.

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Please read below my email to management which details our experience here. Hi I am really sorry to say that I am writing to make a formal complaint about our experience at The Friars head today (Monday 1st January 2024). I messaged ahead of our visit to ask if food was being served today and I was told 'We are yes 12-3pm'. No other clarification at this point that we should expect a different experience to normal, or to be told to expect a selection of 3 sandwiches. Had we had known, we'd have gone elsewhere. When we arrived, the one member of staff working that shift told us that we wouldn’t be able to have food as we were a table of 5 that hadn't booked. This was already a bit strange given that I’d messaged the Facebook page earlier. I then told him that I’d already messaged the page, so he then went to ask the chef. We were then told we could have a limited selection of sandwiches. We accepted this, and were sat down. He took our drinks order, and when the drinks came, all of them bar one was incorrect. He then took our food order. When our food came, a few items were incorrect but we also let that slide as the poor waiter was completely on his own. We noticed other tables eating other food from the normal menu, so I messaged the Facebook page for clarification as to why we weren't offered the full menu, hoping to speak to a manager or a supervisor. I was told on the Facebook page that they were running a limited menu for those who hadn't booked. To make the decision to allow walk in customers to observe booked customers receiving a different experience to us doesn't make any sense to me, but I was willing to let that go until another large walk in group (not booked) were given menus and pizza options. They had not booked, we asked them. I wish I could say that our bad experience ended here. The worst of it was when we wanted to pay the bill and express our concerns. It defies belief how poor the service was at this point. We went over to the bar to be respectful and discreet with our concerns because I thought this was the right thing to do. The waiter said he would bring the chef to speak to us. Initially, they offered to take the drinks off. Baring in mind, we hadn't even had the opportunity to explain why we were unhappy. Taking the drinks off wasn’t enough for our particular complaints. We were stood there 20 minutes being told to keep waiting for the chef to speak to us. I really didn't want to leave the cash (minus the items we thought should be taken off, these were 2 sandwiches and a child's sandwich they charged us £11 for) and just leave without speaking to someone as I don’t think that’s fair on the business. Eventually, the waiter asked us how much we were paying and didn’t ask us why and just completely fobbed us off. Part of me sympathises and understands, the guy was on his own and we were a nuisance he didn’t want to deal with. When we asked him why we were given a different experience, he literally said ‘I don’t know’ and looked like he was completely out of his depth. To summarise, giving us a totally different experience to the other customers just isn’t acceptable. Then to tell us that it’s only customers who are booked that are being treated differently, just isn’t true. Nor is it even acceptable anyway. Other walk in customers were given menus and pizza options. I’m not happy with the correspondence I’ve had on Facebook messenger, so I’m not hopeful I’ll get a better response on here either, but here’s hoping. We are loyal regular customers. We have had great experience and other not so great experiences, but sadly today was an exception and not in a good way. We visit a lot throughout the year as we have a lodge on site, and we have always tried to support the friars head throughout all its recent turbulence, but I’m not the kind of person to blast a company all over social media, I’d rather have a direct conversation, which I just haven’t had the opportunity to have. Kind regards Lucy Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1
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Over priced rubbish.
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So sad. 4 years ago food at pub was delicious. Today the starter pizza had no flavour. The chef’s special venison steak had no flavour. Adding lots of salt and and pepper did not help. What happened to the chef 4 years ago!!!
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British, Vegetarian options
Open now 12PM - 10:30PM
$$$$ Price range per person £11 - £25
The Friars Head on map
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Akebar, DL8 5LY
Akebar, England, United Kingdom
Address
Akebar, Akebar, England, United Kingdom, DL8 5LY
Features
Сredit cards accepted No delivery Outdoor seating Takeaway Booking Wheelchair accessible Wi-Fi Parking
Opening hours
SundaySun 12PM-11PM
MondayMon 12PM-10:30PM
TuesdayTue 12PM-10:30PM
WednesdayWed 12PM-10:30PM
ThursdayThu 12PM-10:30PM
FridayFri 12PM-12AM
SaturdaySat 12PM-12AM

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