The Jaded Inn

Name: The Jaded Inn
Address: 451 Melwood Ave, Pittsburgh, Pennsylvania, USA
Telephone: +14129124110
Price range: $$
Rating: 1.7

Temporarily closed

35 votes

#950 of 3453 restaurants in Pittsburgh

Scheduled hours: closed today

Updated 3 months ago

Temporarily closed

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Google users granted the rating of 4.6 to this restaurant.

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sesame Chicken

delivery Meal

food delivery dinner

chicken sesame chicken chinese chicken orange chicken rice poultry

Ratings of The Jaded Inn

Google

(4.6/5)

Visitors' reviews on The Jaded Inn

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Jason Wass a year ago on Google

(Edit to add response from owner: They did reach out and refund my order, as well as invited me to order again on them to have a better experience. Im glad to see that, while things happen and my review stands, they did what they should have done and stood by their brand and their service. Thanks for that. I modified my one star initial review to reflect their response.) I placed an order tonight on their website. I had no clue it was a ghost kitchen. 20 minutes after my delivery window had passed, I got a call telling me that DoorDash is their partner when you order online and they couldn't get a delivery driver so my food had sat there ready for 20 minutes. They wanted me to cancel the order and redo it through a third party site. I asked if I could just pick up fresh food and they assured me that the kitchen would remake my food hot and fresh and it would be ready when I arrived. I got there to find it is a ghost kitchen with a locker system. Your food is stored in a locker, not even under heat lamps. The food was obviously not hot. It was pretty gross. To add insult to injury, I got it home and found that there was a note inside stating they were out of lo mein and had given me fried rice and a cookie instead. The lo mein was my entire meal. They didn't attempt to ask me if I was OK with that substitution, even though they had to call me to tell me my cold food was ready in the first place. This entire experience was horrendous and I would be very wary. I tried to call back to talk to someone, but was on hold for several minutes before I decided I had enough frustration for one evening. Stick with an actual restaurant, which is what I would have done had they shown it anywhere on their main site that this is a ghost kitchen. I only found more information about there other brands after clicking around in the menu. I'll be sure to make sure I don't order those either. All they had to do was remake the food hot like they said they would and I would have been fine. $33+ for gross food that was sitting around outside of food safety regulations for over 30 minutes by the time I picked my own delivery up. Meal type: Dinner Price per person: $10–20 Food: 2 Service: 4 Atmosphere: 4

Response from the owner a year ago

Hi Jason, Hi Jason, good evening! I’m the owner of Jaded Inn, and I wanted to personally apologize for the experience you had with us. This isn’t the standard we set for ourselves, and I’m genuinely sorry that our team missed the mark on both service and food. I’ve shared your feedback with the team, and we’re coming together to review what went wrong and ensure it doesn’t happen again. We’ll be refunding your meal and would love to invite you back with a complimentary meal to show you the true Jaded Inn experience. We may operate as a ghost kitchen, but we are so much more than that; we are a small, passionate team of restaurateurs dedicated to bringing quality food and genuine hospitality into the evolving landscape of delivery-focused dining. Like so many, we’ve adapted our model to be virtual, but our commitment to care and quality is something we never want to compromise. Jaded Inn is our newest concept, just about four weeks old, so we’re still working out some kinks. Thank you again for your feedback and we hope you can give us a chance to make this right. Please accept my sincerest apologies, and we look forward to showing you what Jaded Inn is truly about! Warm regards, Francisco and The Jaded Inn team

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Philip Wass a year ago on Google

Meal type: Dinner Service: 1

Response from the owner a year ago

Philip, thank you for taking the time to share your experience. We're sorry to learn that your visit didn't meet your expectations, and we would genuinely appreciate hearing more specific details about what went wrong. Your feedback helps …Philip, thank you for taking the time to share your experience. We're sorry to learn that your visit didn't meet your expectations, and we would genuinely appreciate hearing more specific details about what went wrong. Your feedback helps us improve. Please contact us directly at 4129124110 - we'd value the opportunity to learn more and make things right. The Jaded Inn TeamMore

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Nash Hale 2 years ago on Google

Death, Taxes, and everything the The Hungry Group touches turning to gold. The Jaded Inn was unbelievable. Don't let the name fool you, I left feeling everything but [jaded]- most notably- full, cheerful, and satisfied. Will be dining here again upon my return to the Steel City. Service: Delivery Meal type: Dinner Price per person: $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sesame Chicken

Response from the owner 2 years ago

Nash, thank you for such an awesome feedback! Thrilled to hear that The Jaded Inn exceeded your expectations and left you with all sorts of feeling! It’s always our goal to provide the best food experience! Can’t wait to welcome you back on your next visit to the Steel City! The Jaded Inn

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+1 412-912-4110

Chinese

$$$$ Price range per person $10-$20

451 Melwood Ave

Pittsburgh, Pennsylvania, USA

Address

451 Melwood Ave, Pittsburgh, Pennsylvania, USA

Features

Delivery Takeaway

Opening hours