Kitchen

Thank you for your feedback. We’re genuinely sorry that you chose to leave before your food was served and that you left feeling disappointed. When you requested a refund, our team asked for your table number purely so they could locate your order on our till system and process the refund correctly. Unfortunately, without identifying the order, we are unable to issue refunds accurately. This wasn’t an attempt to make things difficult, but simply part of our procedure. We fully understand that waiting longer than expected is frustrating, and we apologise for the delay on this occasion. However, we also have a responsibility to ensure our staff are treated with the same courtesy and respect that we extend to our customers. Our team will always do their best to help, but we do not believe it is acceptable for staff to be shouted at or spoken to aggressively whilst they are trying to resolve an issue. We value constructive feedback and always welcome the opportunity to put things right. We hope that future interactions can be respectful on both sides.