The Kottu Factory

Hi ChirathiThank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.Regarding the portion size, we would like to clarify that the quantity served is our standard portion, which is consistent for all customers and priced accordingly.In terms of service, we always strive to provide the best possible service to our customers. Please note that we do not charge any service fees, as we operate as a self-service restaurant, and our pricing reflects this model.We would also like to clarify that we have never advertised or promoted ourselves as offering unlimited portions at any time.That said, if there was any mistake in preparation or packaging, such as a missing item or quality issue, we sincerely apologize for the inconvenience caused. This was not intentional, and we take such matters seriously to ensure improvements going forward.Thank you once again for bringing this to our attention. Your feedback helps us improve our service and standards.

We’re sorry to hear that you were disappointed with your recent experience. We take your concerns regarding pricing, portion sizes, the difference between Normal and Full portions, service, and the rice seriously.We always aim to provide our customers with consistent portions, quality food, and reliable service. Your feedback has been noted and we will review these points with our team to ensure our standards are being maintained.We would also appreciate the opportunity to understand your specific order and experience better. If you could share your order details with us, we would be happy to look into the matter properly.Thank you for taking the time to share your feedback. We value every customer’s opinion and will continue working to improve our food and service.

Thank you very much, sir, for posting this kind of appreciation and for sharing the true situation in this way. In fact, the first six comments below were all posted by fake accounts.