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Response from the owner
a month ago
Hello Mohammad. I'm terribly sorry for our communication error in not indicating that we are temporarily closed to deal with potential health and safety issues for our staff and guests. Trust me when I say that nobody is more …Hello Mohammad. I'm terribly sorry for our communication error in not indicating that we are temporarily closed to deal with potential health and safety issues for our staff and guests. Trust me when I say that nobody is more disappointed than we are by this closure as it is costing the business and our staff thousands of dollars. As locally owned business owners, who put our entire lives into the business and its success, I must also say that we are extremely disappointed by your lack of empathy. Reviews like yours cause real harm to our business's ability to grow and can have a tangible negative impact on our staff's ability to earn for themselves and their families. I hope you understand that your words, and this platform, can have significant consequences for real people. Nevertheless, I'd be happy to offer you a refund for the money spent on parking. Please contact me directly at Info@btemanagementco.com. Again, I do apologize for the inconvenience and frustration.More