The WAREHOUSE

Thank you very much for visiting our restaurant, and we would also like to express our sincere appreciation for your continued patronage over the years. However, we deeply apologize for the shortcomings in our service during your recent visit, which resulted in a disappointing experience. In particular, regarding the provision of bread and butter, while it appeared that other guests were being served, we failed to properly attend to your table and did not recognize the situation in a timely manner. This is something that should never happen, and we sincerely regret our lack of attentiveness. Please allow us to clarify that butter is offered as an additional paid option. However, we failed to provide a clear explanation of this, along with the menu details and service procedures, at the beginning of your meal. We sincerely apologize for not communicating this important information properly, which understandably caused confusion and discomfort. Furthermore, with regard to the strawberry service, we regret that we did not adequately monitor your table and failed to provide timely attention and refills. It is unacceptable that service was only provided upon request, and we sincerely apologize for this lapse. We take your feedback very seriously and will share it with our entire team. We will reinforce the fundamentals of attentive service and review both our menu explanations and service operations to ensure that such incidents do not occur again. Once again, we deeply apologize for not meeting your expectations. Thank you very much for taking the time to share your valuable feedback with us.