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Response from the owner
4 months ago
Dear Jake, Thank you so much for visiting us twice and for taking the time to share your detailed feedback! We are absolutely thrilled to hear that you enjoyed our Friday night deal and found it to be a fantastic value. Chef Mauricio and our kitchen team make sure everything is incredibly fresh and flavorful, so it is wonderful to know the skewers and salads hit the mark. It is also great to hear that you enjoyed our signature views, the complimentary water and popcorn, and the vibe from our deep house DJ! On the other hand, I would like to sincerely apologize for the slow service you experienced. We always aim to combine a vibrant atmosphere with efficient, attentive hospitality, and it is clear we fell a bit short on timing during your visits. I will be sharing your constructive feedback directly with our rooftop team so we can work on speeding up our service, especially on busy event nights. Thank you again for helping us improve. We truly appreciate your support and look forward to welcoming you back to Three House for a seamless 5-star experience next time! Warm regards, João Paulo Rodrigues General Manager