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Response from the owner
4 months ago
Hello Richardsons, Thank you for sharing your feedback with us. We're pleased to hear that you found our team friendly and appreciated the cleanliness and comfort of your room. However, we're sorry to learn about the unpleasant smell from the bedding and towels. Our team is always happy to assist on-site when concerns are raised, and we encourage guests to let us know so we can address any issues promptly. We also appreciate your comments on the dinner and will take them into consideration. We hope to have the opportunity to welcome you back for a more enjoyable stay. Regards, Your hotel team