Tim Hortons

Hi Mike Ma, Thank you for taking the time to share your feedback with us. We appreciate you being a guest at Tim Hortons. We sincerely apologize for the mix-up with your order, especially receiving tea instead of the coffee you requested. We strive for accuracy, and your experience doesn’t reflect the high standards we aim for. We value your input and are committed to improving our service. If there's anything else you'd like us to know to help us make this right, please feel free to reach out to us at timhortons.com/contact-us. Thank you for your understanding, and we hope to see you again soon for a better experience. Best regards, Tim Hortons Team

Hi Susan, thank you for your feedback! We're sorry to hear about the egg shells in your sandwich and the customer service experience you described. We appreciate you bringing this to our attention, as it helps us improve for your next visit. If you have more details to share, please feel free to let us know so we can make things better!

Hi Christopher! Thank you for being a guest and for providing your feedback. I'm really sorry to hear that your experience with customer service this morning was not satisfactory. We appreciate your input, as it helps us improve. If you have more details to share about your experience, we would love to hear from you. We value your feedback and aim to make things right.