Tim Hortons

Hi Millie B, Thank you for taking the time to share your experience with us. We are sorry to hear that your recent visit to Tim Hortons did not meet your expectations. It's concerning to know that you faced difficulties with the order communication and observed our team member on her cellphone while your food was ready. We appreciate your feedback, as it helps us identify areas for improvement. We're also grateful for your note about the older lady at the drive-thru who greeted you; we will certainly take your comments into account. If you would like to provide more details regarding your experience so we can address these issues more effectively, please reach out to us at timhortons.com/contact-us. Thank you again for your feedback, and we hope to have the opportunity to make your next visit better.

Hi Melissa Sherry, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you were very satisfied with your overall visit to Tim Hortons. It’s wonderful to know that the accuracy of your order, the taste of the food and beverage, and the speed of service impressed you. We’re also glad to learn that you found our team's friendliness, as well as the cleanliness of the restaurant, to be top-notch. Your compliments about the portion size and packaging are much appreciated! We love receiving feedback from our guests, and it helps us continue providing great value for your money. Thank you again for your kind words, and we look forward to welcoming you back on your next visit. If you have any further details you’d like to share, please feel free to reach out to us at timhortons.com/contact-us. Best wishes, The Tim Hortons Team

Hi Merissa, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at timhortons.com/contact-us. Warm regards, Tim Hortons Guest Care