Tim Hortons

Name: Tim Hortons
Address: 2084 Jericho Tpke, Commack, New York, USA
Telephone: +16315436800
Price range: $
Rating: 2

88 votes

#3 of 42 coffeehouses in Commack

Open now 6AM - 9PM

Updated 1 month ago

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If hungry, come here for good breakfast sandwiches. Taste perfectly cooked timbits and tasty muffins to form your opinion about this fast food. Based on the reviewers' opinions, waiters serve great iced coffee.

At Tim Hortons, you can get a takeaway. The staff is gracious that's what makes this place so nice. Enjoyable service is something visitors agree upon here. The atmosphere of this place is dull. Clients rate this spot below average on Google.

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takeaway breakfast great service

croissant sandwiches breakfast sandwiches egg sandwiches sausages rolls cheese bagels

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Ratings of Tim Hortons

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Google

(3.6/5)

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Visitors' reviews on Tim Hortons

/ 85

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Marvel Pp a month ago on Google

I usually come here to buy coffee, but unfortunately, the customer service in the mornings is very disappointing. There is one employee, I believe her name is Geraldine, who consistently has a very poor attitude. She doesn’t greet customers, doesn’t say good morning, and often speaks in an unfriendly and rude manner. This has happened several times, so it’s not just a one-time experience. It’s disappointing that the situation hasn’t improved. I do want to mention that not everyone here provides bad service. There are other employees who are very kind, friendly, and professional. However, this particular employee’s attitude makes the experience unpleasant, especially in the morning. I hope management takes this feedback seriously because a simple greeting and a little kindness can make a big difference in customer service. Service: 1

Response from the owner 21 days ago

Hi Marvel, we're sorry your morning visits have repeatedly felt unwelcoming. We appreciate you taking the time to share this feedback, and we're also glad to hear that other members of our team have treated you with kindness and professionalism. Warm regards, Tim Hortons Guest Care

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Anthony Goldstein a month ago on Google

This place is so terrible service wise, this has happened multiple times where I go to the speaker. They have no idea what my order is, I assume that their computer system is always down. This pastime I go to the speaker no one answers, my wife plays a mobile order for me to pick up, I drive around to the window. I do not see anybody there, finally, somebody pokes their head out and asks how they can help me. I tell them I'm here for a mobile order and they say you have to come inside for that. So I go inside and they make the coffee with one hand as they're on speakerphone with somebody else the whole time. Why did I need to go inside? Is it because you have to use two hands to open a window and hold the coffee at the same time and you didn't want to put your phone down? This is not the only employee who sucks here either, there is like one good employee that works here and I never get that person. Food: 1 Service: 1 Atmosphere: 1

Response from the owner 21 days ago

Hi Anthony, we're very sorry for the repeated difficulties with speaker service and your mobile order, including having to go inside and wait for assistance. We also apologize that our service appeared inattentive during your visit. We appreciate you taking the time to share this feedback. Warm regards, Tim Hortons Guest Care

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Melena Peter 11 months ago on Google

Today was the second time I went in for some donuts. My first visit was a really good experience—the girl who helped me was very friendly and willing to assist. But today, when I walked in, there was no employee at the counter, so I waited. When the employee finally came over, she didn’t even say hello. I had to greet her first, and her attitude made it seem like I was bothering her. Plus, when I got home, I realized I didn’t even receive the donut I asked for. Someone with that kind of demeanor shouldn’t be representing Tim Hortons.”. Food: 5 Service: 1 Atmosphere: 5 Price per person: $20–30

Response from the owner 10 months ago

We appreciate your feedback, Melena, we always love hearing from our valued Guests. Please visit us at timhortons.com/contact-us so we can learn more about your experience. Thank you and have a great day! Warm regards, Tim Hortons Guest Care

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+1 631-543-6800

Donuts

$$$$ Price range per person $1-$10