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Response from the owner
2 months ago
Hi Chris Engel, Thank you for taking the time to share your feedback with us. We appreciate you being a guest at Tim Hortons. I’m sorry to hear about your experience, especially regarding the service you received while waiting for your donut and pop. It’s concerning to hear that this has become a recurring issue, and I understand how frustrating that must be. We always aim to provide great service, and your insight is valuable in helping us improve. Thank you again for bringing this to our attention. If there’s anything more specific you would like to share or if you have any other comments, please reach out to us at timhortons.com/contact-us, as we would love to hear from you and work to make it right. Take care, Tim Hortons Team