Tim Hortons

Name: Tim Hortons
Address: 25511 Gratiot Ave, Roseville, Michigan, USA
Telephone: +15864989270
Price range: $
Rating: 3.4

950 votes

#7 of 74 cafes in Roseville

#249 of 2187 cafes in Detroit

2 more branches in Detroit

Open now 6AM - 10PM

Updated 3 months ago

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Tim Hortons is distinguished by exterior and beverage

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Tim Hortons provides a range of desserts

The cooks here prepare good bagel sandwiches, bacon and eggs and chicken. At this cafe, guests can order nicely cooked timbits and tasty muffins. A lot of visitors order great mochaccino, latte or hot chocolate. Clients don't like bitter at Tim Hortons.

At this place, you can order dishes as a takeaway. The attentive staff works hard, stays positive and makes this place wonderful. According to the reviewers' opinions, this spot is well known for its downscale service. You will like adequate prices. Most of the time, the comfortable atmosphere is to be found here. But google users haven't given this cafe a high rating.

Frequently mentioned in reviews

everthing Bagels

hash brown

strawberry Cream

the drive thru

5Meal type

chicken sausages sandwiches bacon steaks

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Ratings of Tim Hortons

Zomato

Foursquare

Google

Trip

(2.6/5)

Facebook

(3.2/5)

Visitors' reviews on Tim Hortons

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Kelly Harrison 4 months ago on Google

Just went thru the drive thru...no hash brown included in my meal. I live not far away...biscuit sandwich was already ice cold and soggy as if it was thawed out from frozen. I hoped the coffee would at least be okay..nope...watered down and weak.

Response from the owner 4 months ago

Hi Kelly Harrison—thank you for taking the time to share this with us. I’m really sorry your drive-thru visit at Tim Hortons didn’t go as you expected. Missing the hash brown, and receiving a biscuit sandwich that was cold and soggy, as well as coffee that tasted weak and watery, is not the experience we want for our guests. We appreciate your feedback, and we’ll make sure this is looked into so we can work on the quality and service in the drive-thru. If there is anything else you can share to help us make this right, please reach out to us here: timhortons.com/contact-us

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Mark C. 5 months ago on Google

The staff there seriously need much better training based on what I experienced today. I ordered a #7 combo along with a half dozen donuts. My total came to around $11, and since I had a promotional offer for the half dozen donuts for $4.89, I believed I was getting my #7 combo included with my coffee and hash brown. While waiting at the counter, the employee handed me a bag with only one sandwich inside. I politely asked, “Doesn’t this come with a hash brown and coffee?” The staff looked confused, checked the monitor, then went to the cashier to confirm that I had ordered a #7. The cashier just looked at me without saying anything, and then another employee came over and said, “You’re going to have to pay for it.” I was never expecting anything for free — I simply wanted clarification on my order. The way it was handled felt rude and dismissive. I responded, “You know what, don’t worry about it. I don’t like your attitude,” and left. Whoever reads this — especially someone from corporate — I hope you seriously consider better customer service training for your employees. Customers should be treated with respect, and staff shouldn’t make assumptions or respond with attitude when someone is simply asking about their order. Meal type: Breakfast Price per person: $10–20 Food: 3 Service: 1 Atmosphere: 2

Response from the owner 5 months ago

Hi Mark C., Thank you for taking the time to share your experience with us. We're really sorry to hear that the service you received during your visit wasn’t up to our standards, especially regarding your #7 combo and the confusion with the donuts. We appreciate your feedback about how your order was handled and understand how frustrating it can be when communication falls short. It's important to us that all our guests feel respected and supported when they have questions about their orders. Please know that your comments will be reviewed, and we will take them into consideration as we strive to improve our customer service training. We want to ensure that all staff members are equipped to provide our guests with the best experience possible. If there’s anything else you would like to share to help us make this right, please reach out to us here: timhortons.com/contact-us. Your input is invaluable in helping us improve. Thank you once again for being a guest at Tim Hortons. We hope to serve you better in the future! Best regards, Tim Hortons Team

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Toki Kiko 6 months ago on Google

Where do I start with this place I ordered tim bits through DoorDash My Tim bits don't come to find out Tim Hortons did not have any tim bits but they charge me for them. Coffee was burnt tasted like yesterday's. And the lady on the phone when I called to ask where my timbits were rude like she doesn't appreciate that she has a job to feed herself timbits Food: 1 Service: 1 Atmosphere: 1

Response from the owner 6 months ago

Hey Toki, thank you for sharing your feedback. We're sorry we missed the mark this time. To help us improve and make it right, please take a moment to fill this out: https://www.timhortons.com/contact-us

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+1 586-498-9270

Fast food

$$$$ Price range per person $1-$10